Xerox 701P44973 Troubleshooting

10 Problem Solving

162

Problem Solving

Troubleshooting

This section describes problems that may occur with the machine and their solutions.

See the following for troubleshooting procedures to solve the problems.

If the machine does not work properly even after performing the troubleshooting

recommended above, then contact your Xerox Customer Support Center.

Power is not switched On. Action Refer to "General Problems" (P.163).

No Yes

Touch screen is dark. Action Refer to "General Problems" (P.163).

No Yes

A message is displayed. Action Refer to "General Problems" (P.163).

No Yes

Trouble during copying Action Refer to "Problems during Copying" (P.164).

No Yes

Trouble during scanning Action Refer to "Problems during Scanning" (P.169).

No Yes

Trouble during printing Action Refer to "Problems during Printing" (P.171).

Yes

Contents

Main Important i Table of contents ii iii iv v vi 1 Before Using the Machine 2Xerox 6204 Wide Format Solution Preface Xerox 6204 Wide Format Solution series 4Xerox 6204 Wide Format Solution Related Information Sources and CD Guides Supplied Included Manuals Guides for Optional Accessories Using This Guide Prerequisite Knowledge Organization of this Guide 6Xerox 6204 Wide Format Solution Conventions Safety Notes 8Xerox 6204 Wide Format Solution WARNING - Electrical Safety Information * * * * * * * * Operational Safety Information Maintenance Information 10 Xerox 6204 Wide Format Solution Ozone Safety Information For Consumables Radio Frequency Emissions Product Safety Certification Regulatory Information Environmental Compliance Illegal Copies and Printouts Page Page Product Recycling and Disposal WEEE Directive 2002/96/EC Power Connection Environment and Temperature Page 2 Product Overview 18 Xerox 6204 Wide Format Solution Machine Components Machine Components Warning 20 Xerox 6204 Wide Format Solution Right and Rear Inside Control Panel * Note: Buttons 9, 12, 13, and 16 are not used on the 6204 Wide Format Printer model. Control Panel (Xerox 6204 Wide Format Printer) 22 Xerox 6204 Wide Format Solution * on the Xerox 6204 Wide Format Printer (WFP) model. * Using the Touch Screen Touch screen 24 Xerox 6204 Wide Format Solution Entering Text Power On / Off Powering On 1 2 Powering Off Circuit Breaker Checking the Circuit Breaker 1 2 Power Saver Mode Changing the Power Saver Mode Change Interval 1 Page Page 30 Xerox 6204 Wide Format Solution Using Originals Usable Originals Use the Document Carrier for These Originals Precautions When Handling Originals Size Series Settings for Originals 1 2 3 32 Xerox 6204 Wide Format Solution Media Types and Loading Media Type Handling and Storing Paper Media it accordingly. Page 5 6 9 7 8 10 11 Using the Manual Feed Tray (Bypass) 1 2 Page Page Media Settings 1 2 3 4 40 Xerox 6204 Wide Format Solution 5 6 7 3Copy 42 Xerox 6204 Wide Format Solution Copying Procedure "Copy - More Features" (P.60) Step 1 Selecting Features You can select the features from the [Copy] tab after accessing the [Copy] screen. 1 Step 2 Entering the Quantity <C> button You can enter up to 99 copies as the quantity. 1 keypad. 2 44 Xerox 6204 Wide Format Solution Stopping a Copy Job Stopping a Copy Job To stop copying, follow the procedure below. 1 while original is being scanned or ejected. 2 Copying Multiple Originals (Collated Output) Numeric keypad using the numeric keypad. When copying multiple originals, collated output is available. 1 5 <Start> button The machine starts scanning. 6 7 8 9 Manual Feed Copies 1 2 4 5 6 Interrupting a Copy Job 1 panel. 2 screen appears. Select [Copy]. Copying from Memory (Reprinting) 1 2 3 4 5 52 Xerox 6204 Wide Format Solution Copy Features Copy - Basic Copy 1 2 Reduce/Enlarge (Making Enlarged/Reduced Copies) 1 1 When [Calculator %] is selected 1 2 3 4 5 6 2 Note The trays appearing depend on the options installed. The Roll 2 is optional. Media Type (Selecting the Media Type to Use for Copying) You can select the media type from the [Bond], [Vellum], and [Film] options . 1 Media Cut Mode (Selecting the Media Cut Mode) 1 2 58 Xerox 6204 Wide Format Solution Copy - Image Quality 1 2 Original Type (Selecting the Image Quality Type for the Original) 1 Copy Density (Adjusting the Copy Density) 1 Background Suppression (Erasing the Background Color of the Original) 1 Contrast (Adjusting the Contrast) Copy - More Features Image Location (Shifting the Image Copy Position) 1 2 Edge Erase (Erasing the Edges and Margin Shadows of the Original) 1 2 3 62 Xerox 6204 Wide Format Solution Scan Start Position (Shifting the Start Position for Scanning the Original) 1 2 Lead & Trail Margins (Making Copies with the Lead and Trail Margins) 1 2 Page Mirror Image (Making Reverse Copies of Images) 1 2 Page Page Page 4Scan 70 Xerox 6204 Wide Format Solution Preparation for Scanning Establish Network Settings Create a Mailbox Items you set on the Xerox 6204 WF Items you install on your computer Page 4 Scan 72 Xerox 6204 Wide Format Solution Scanning Procedure Step 1 Selecting the Mailbox Select the mailbox to store the documents (the mailboxes must be c reated in advance). 1 2 4 Step 2 Selecting Features 1 74 Xerox 6204 Wide Format Solution Step 3 Starting a Scan Job 1 2 Step 4 Importing Scanned Data Scanning Multiple Originals as One Set of Data 1 2 3 76 Xerox 6204 Wide Format Solution 4 5 Stopping a Scan Job Stopping a Scan Job <Stop> button Follow the procedure below to stop a scan. Stop Scanning an Original 1 Interrupting a Scan Job You can interrupt the current print job for an urgent scan job. Note You cannot interrupt a copy job for a scan job. 1 panel. Scan Features 80 Xerox 6204 Wide Format Solution Scan - Basic Scan 1 2 File Format (Selecting the Scanned Data Type) 1 [File Format] screen Page 82 Xerox 6204 Wide Format Solution Halftone (Selecting the Halftone Type for Scanning the Original) 1 Reduce/Enlarge (Specifying the Ratio for the Scan Job) 1 2 Scan - Image Quality 1 2 Original Type (Selecting the Image Quality Based on Type of Original) 1 Page Scan - More Features 1 2 Scan Size (Specifying the Scan Size) 1 2 Page Mirror Image (Scanning Images Reversed) 1 2 88 Xerox 6204 Wide Format Solution Invert Image (Scanning with Inverted Images) 1 2 Deleting Documents in a Mailbox Deleting Documents in a Mailbox You can delete the documents in a mailbox on the [Mailbox] screen. 1 [Menu] screen. 2 Page Creating / Deleting / Changing a Mailbox 92 Xerox 6204 Wide Format Solution 3 4 Mailbox Name Password Settings Delete/Save Documents Deleting a Mailbox 1 2 Page 5 Stored Programming Stored Programming Overview Registering/Deleting/Renaming Stored Programming 1 2 3 Registering Stored Programming 1 Page Page Recalling Stored Programming 1 2 3 4 6 Computer Operations About the CD-ROM Provided with the Machine Using the CD-ROM 1 2 Preparation for Printing Printable Data Formats Printing from Your Computer Items you set on the Xerox 6204 WF Items you set on your computer Network Settings Browser Settings Operational Environment Browser Settings 1 2 3 Installing Software Printing Using the Print Driver 1 2 Page Checking Print Status and Machine Status (Print Services On Web) Operational Environment Browser Settings 1 2 3 Page Page Importing Scanned Documents Importing Scanned Data Using Wide Format Network TWAIN Source 1 2 3 6 7 8 9 10 Changing Network Scan Driver Settings Using Wide Format Scan Service 1 2 3 4 Page 7 System Administration 7 System Administration Procedure for Changing System Settings xxxxxxxxxx Note The default password value is "11111". Step 1 Entering System Administration Mode 1 Step 2 Entering the System Administrator Password Step 3 Selecting the Items from the [System Settings] Screen 1 System Settings System Administrator - Password Page Menu List for System Settings System Settings Common Settings List Copy Settings List Network Settings List Scan Settings List Delete Mailbox System Administrator - Password Common Settings 1 2 3 4 5 Page Page Audio Tones 1 3 Fault Tone Auto Clear Notice Tone Custom Buttons 1 2 3 Default Language 1 2 Scan Start Mode 1 2 Page Detailed Settings Code Item Notes New Value 1 2 3 4 5 6 Default when shipped form the factory Page Copy Settings Reduce/Enlarge - 3rd Button Media Supply - 2nd, 3rd Buttons Basic Copy - Upper Right Button Copy Defaults Items Notes 1 3 Default when shipped form the factory Media Size Buttons Page Detailed Settings 1 2 3 4 5 6 Network Settings Scan Settings Preset Buttons 1 3 File Formats (1st, 2nd buttons) Scan Resolution (1st, 2nd buttons) Scan Defaults 1 3 Custom Size Buttons 1 Page Page Delete Mailbox System Administrator - Password 8 Machine Status Overview of Machine Status Machine Information 2 Machine Configuration 1 Software Version 1 Print Mode 1 2 Billing Meter 2 Media Status 2 Page Replacing Consumables Loading Toner Page 6 7 8 Replacing the Waste Toner Bottle Page Cleaning the Machine 1 2 3 4 Page Page 10 Problem Solving Troubleshooting General Problems Problems during Copying The following helps you solve problems encountered during copying . Page Page Page Page Problems during Scanning The following helps you solve problems encountered during scanning. Page Problems during Printing The following helps you solve problems encountered during printing. Page Page Error Messages This section describes how to solve the problem when an error message appears . Error Message Cause and Remedy Original Document Jams Paper Jams Paper Jams in Roll 1 or Roll 2 1 2 3 Page Paper Jams in Upper Unit 1 2 3 Paper Jams in Fuser Unit 1 2 3 4 Page Page 11 Appendix Specifications US Sizes: European Sizes: Page Copy Feature Specifications Scan Feature Specifications Print Feature Specifications Copy/print length Roll media width / Media type Standard (256MB) Expanded memory (512 MB) Expanded memory (1.25 GB) Page Page List of Options The following are the principal relevant software. Product name Notes Cautions and Limitations Notes and Restrictions on Use of the Machine Page I-1 Index Symbols A B C I-2 E F H I I-3 N O P R I-4 T U W