Printer Problems
5-4 ❖DocuPrint C11 Color Inkjet Prin ter User Guide
Printer OperationProblems

See Table5 .1 for corrective actions when the printer will

not print or when printed output is not what you expect.

Table 5.1 Printer operation problems

Problem Description/Corrective Action
Black area is not solid
black.
A solid black area prints with part of the area white .
•Perform
“Cleaning Print Cartridges” (page4-7).
• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
to see if the black output is uniform. Refer to “Printing a Test Page” (page3-9)
and “Printing a Demo Page” (page 3-9).
If this does not solve the problem, replace the print cartridge.
Color Misregistration A color has shifted outside the designated area or has been superimposed over
another color area.
Perform “Print Cartridge Alignment” (page5-8).
Image Smear The ink is not sufficiently dry before the page is delivered to the output page.
• Use the printer setting Activate Dry Delay Time to allow more time between
prints to provide more time for drying. You can find this setting in the Printer
Monitor under the Printer Care tab.
Missing or light color When one or more colors are light or missing:
•Perform
“Cleaning Print Cartridges” (page4-7).
• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
to see if a color is missing. Refer to “Printing a Test Page” (page3-9) and
“Printing a Demo Page” (page 3-9).
If this does not solve the problem, replace the print cartridge.
Table5. 1 Page 1 of 4