Printer Problems
5-6 ❖DocuPrint C11 Color Inkjet Prin ter User Guide
Problems with
connection to host
• C heck that your interface cable is of the correct type. It must be a standard,
bi-directional IEEE 1284 B-type interface cable. If you have any doubts,
contact your computer dealer.
• Make sure you have secured the interface connectors properly both to the
printer and to the host.
• M ake sure that bi-directional support for this printer is enabled.
- In Windows 95/98, check the Details tab/Spool settings.
- In Windows NT 4.0, check the Ports tab.
- In Windows 3.1x, check the C11 Spool Manager settings.
• If you have an ECP-type computer, verify the printer port setting on it is LPT
Printer Port. If necessary, change this setting as follows:
1. Right click on the My Computer icon
2. Select Properties, then the Device Manager tab
3. Double click on Ports (COM&LPT)
4. Select Printer Port: LPTx
If Ports (COM&LPT) does not offer a standard LPTx port or if the selection of this
port does not solve your problem, you must change the LPT mode setting in your
computer BIOS to either [Standard] or [Bi-directional]. For further information on
the BIOS setting, refer to your computer documentation and/or contact your
computer dealer.
Table 5.1 Printer operation problems (continued)
Problem Description/Corrective Action
Table5. 1 Page 3 of 4