Xircom 1500 manual Optional Second and Third Year Service

GSA Operations

Document Number: 401-364

TECHNICAL SUPPORT PROCEDURE AND SERVICE (FOR DOMESTIC CUSTOMERS ONLY) If you need technical support for your Integrator, and are a domestic customer, please call 505 526-6606 to speak with an Integrator technician. The technician will troubleshoot the reported problem and determine if the product should be returned for further diagnosis. If the technician believes a computer problem cannot be resolved by telephonic technical support, and you have owned the computer for no more than one year from the date originally shipped to you, you will be entitled to the Action Systems One Year Standard Service. The cost of labor is covered by Action Systems under this service. The procedures for this service are as follows:

One Year Standard Service

1.Before you ship your computer for Service, you must call 505 526-6606. The technician will contact an overnight carrier and the carrier will send packaging materials and instructions to you.

2.When you receive the packaging materials, read the instructions and call the carrier at the number provided in the instructions to request pick-up. You must completely package the product prior to the carrier’s pick-up.

3.The carrier will pick up the packaged product from the agreed upon location and deliver it to the repair location.

4.Once the repair is complete, the carrier will return the product to the previously agreed upon location.

NOTE:

Action Systems is committed to a timely product repair process. Therefore, every reasonable effort will be made to return repaired products to you within seven (7) business days from the time of the carrier’s pick-up under the One Year Standard Service. Action Systems is not responsible for delays in the repair process.

Optional Second and Third Year Service

You may purchase a second and third year extended service at the time of your computer purchase. The cost of labor is covered under this service. You may also purchase expedited product repair as part of your extended service, which shall cover years, one, two and three. Under this process, every reasonable effort will be made to return repaired products to you within three (3) business days from the time of the carrier’s pick-up. Call 505 526-6606 for details. Action Systems is not responsible for delays in the repair process.

This service option includes a preventive maintenance check where each unit is subjected to an acceptance test after which all components, which have degraded due to norm wear and tear, will be replaced. Case batteries, cable and case connectors are those components, which typically will be repaired or replaced.

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