Troubleshooting

 

 

 

 

 

English

Problem

Solution

 

 

 

 

No audio at digital output

Check the digital connections.

 

 

 

 

 

 

 

 

If you are playing a DTS source, check that your receiver can decode

 

 

 

 

DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 32).

 

 

 

 

 

 

 

 

If you are playing an MPEG-2 source, check that your receiver can

 

 

 

decode MPEG-2. Otherwise, check that [DIGITAL OUTPUT] is set to

 

 

 

[PCM ONLY] (see page 32).

 

 

 

 

 

 

 

Check that the audio format of the selected audio language matches

 

 

 

 

your receiver capabilities.

 

 

 

 

 

 

Disc does not play

The CD-R/RW, DVD+R/RW/R DL and DVD-R/RW must be finalized.

 

 

 

 

 

 

 

 

Check that the disc label is facing up.

 

 

 

 

 

 

 

 

Check whether the disc is defective by trying another disc.

 

 

 

 

 

 

 

 

If you have recorded a JPEG, MP3 or WMA disc yourself, check that

 

 

 

 

your disc contains at least ten JPEG picture files or five MP3/WMA

 

 

 

music tracks.

 

 

 

 

 

 

 

For MP3/WMA, check that the sampling rate and bit rate are

 

 

 

 

compatible. For JPEG, check that the resolution is compatible (see

 

 

 

“Specifications” on page 46).

 

 

 

 

 

 

 

Check the region code (see “Region codes” on page 3).

 

 

 

 

 

 

 

Picture freezes momentarily

Check the disc for fingerprints/scratches and clean it with a soft cloth

 

 

 

during playback

wiping from center to edge.

 

 

 

 

 

 

This unit does not respond to

Aim the remote control directly at the remote control sensor on the front

 

 

 

the remote control

panel.

 

 

 

 

 

 

 

Reduce the distance of the remote control from this unit.

 

 

 

 

 

 

 

 

Replace the batteries in the remote control.

 

 

 

 

 

 

 

 

Reinsert the batteries with their polarities (+/– signs) as indicated.

 

 

 

 

 

 

 

Buttons do not work

To completely reset this unit, unplug the power cable from the AC

 

 

 

 

outlet for 5-10 seconds.

 

 

 

 

 

 

This unit does not respond to

Some operations may not be permitted by the disc. Refer to the

 

 

 

some operating commands

instructions of the disc jacket.

 

 

during playback

 

 

 

 

 

 

 

 

This unit cannot read CD or

Use a commonly available CD/DVD lens cleaner to clean the lens

 

 

 

DVD

before sending this unit for repair.

 

 

 

 

 

 

“NO DISC” appears in the front

Check that the disc is placed in the disc tray correctly.

 

 

 

panel display

 

 

 

 

 

 

 

 

“UN DISC” appears in the front

The disc being loaded is not supported by this unit. Check the disc type

 

 

 

panel display

(see “Playable disc formats” on page 3).

 

 

 

 

 

 

Menu items cannot be selected

Press STOP ( 7 ) twice on the remote control before selecting the setup

 

 

 

 

menu.

 

 

 

 

 

 

 

Depending on the disc availability, some menu items cannot be

 

 

 

 

selected.

 

 

 

 

 

 

No sound during DivX® movie

The audio codec may not be supported by this unit.

 

 

 

playback

 

 

 

 

 

 

 

 

 

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