| Troubleshooting |
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Problem | Solution |
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No audio at digital output | Check the digital connections. |
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| If you are playing a DTS source, check that your receiver can decode |
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| DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 32). |
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| If you are playing an |
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| decode |
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| [PCM ONLY] (see page 32). |
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| Check that the audio format of the selected audio language matches |
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| your receiver capabilities. |
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Disc does not play | The |
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| Check that the disc label is facing up. |
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| Check whether the disc is defective by trying another disc. |
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| If you have recorded a JPEG, MP3 or WMA disc yourself, check that |
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| your disc contains at least ten JPEG picture files or five MP3/WMA |
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| music tracks. |
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| For MP3/WMA, check that the sampling rate and bit rate are |
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| compatible. For JPEG, check that the resolution is compatible (see |
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| Check the region code (see “Region codes” on page 3). |
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Picture freezes momentarily | Check the disc for fingerprints/scratches and clean it with a soft cloth |
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during playback | wiping from center to edge. |
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This unit does not respond to | Aim the remote control directly at the remote control sensor on the front |
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the remote control | panel. |
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| Reduce the distance of the remote control from this unit. |
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| Replace the batteries in the remote control. |
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| Reinsert the batteries with their polarities (+/– signs) as indicated. |
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Buttons do not work | To completely reset this unit, unplug the power cable from the AC |
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| outlet for |
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This unit does not respond to | Some operations may not be permitted by the disc. Refer to the |
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some operating commands | instructions of the disc jacket. |
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during playback |
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This unit cannot read CD or | Use a commonly available CD/DVD lens cleaner to clean the lens |
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DVD | before sending this unit for repair. |
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“NO DISC” appears in the front | Check that the disc is placed in the disc tray correctly. |
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panel display |
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“UN DISC” appears in the front | The disc being loaded is not supported by this unit. Check the disc type |
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panel display |
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Menu items cannot be selected | Press STOP ( 7 ) twice on the remote control before selecting the setup |
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| menu. |
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| Depending on the disc availability, some menu items cannot be |
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| selected. |
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No sound during DivX® movie | The audio codec may not be supported by this unit. |
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playback |
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43En