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Troubleshooting (FAQ)

■The driver cannot be installed.

• Is the USB cable connected correctly?
→Check the USB cable connection. (pages 11 and 12)
→Disconnect the USB cable, then connect it again.
• [Windows 98] Is the USB function enabled on your computer?
→When you connect the UX256 to the computer for the first time, if the “Add
New Hardware Wizard” (page 14) does not appear, the USB function on the
computer may be disabled. Perform the following steps.
1. Double-click “System” in the Control Panel to open the System window.
2. Double-click the “Device Manager” tab and make sure that no “!” or “x”
marks appear at “Universal serial bus controller” or “USB Root Hub.”
If you see the “!” or “x” mark, the USB controller is disabled. For more infor-
mation, refer to the owner’s manual of your computer.
• [Windows 98] Is any unknown device registered?
→If driver installation fails, the UX256 will be evaluated as an “Unknown device,”
and you will not be able to install the driver. Delete the “Unknown device” by
following the steps below.
1. Double-click “System” in the Control Panel to open the System window.
2. Double-click the “Device Manager” tab. With the “View devices by type”
check box checked, look for “Other devices.”
3. If you find “Other devices,” double-click it to extend the tree to look for
“Unknown device.” If one appears, select it and click the [Remove] button.
4. Remove the USB cable from the UX256, and make the connection again.
At this time, be sure to turn off the UX256.
5. Install the driver by following the steps (starting from Step 3) described on
page 14.

■The UX256 does not operate correctly, or no sound is heard.

• Did you install the driver? (page 13)
• Are the USB cable, MIDI cables, serial cables, and audio cables connected cor-
rectly? (page 11)
• Is the volume setting of the tone generator, playback device, and application
program set to the appropriate level?
• Is the HOST SELECT switch on the tone generator set correctly?
→If the tone generator is connected to the MIDI IN/OUT terminals, set the switch
to “MIDI.” If the tone generator is connected to the TO TG terminal, set the
switch to “PC-1” or “Mac” regardless of the computer you are using.
• Have you selected an appropriate port in the sequence software?
NOTE