Warranty
How long does it take? Your equipment should be returned to you within 30 days of its receipt at the factory. In many cases it will be less (our goal is to have your equipment on its way back within 5 days). However, if the damaged equipment has to be serviced by the original manufacturer (Seagate, NEC, for example), it may take longer.
Are there any extra costs? The only per incident cost you will incur is Freight In to return the equipment to the factory. Your standard warranty covers all of the costs associated with the repair and the return shipment of the covered equipment.
What about classified data? DO NOT send any data storage equipment that contains classified material. Remove the inner disks of any drive with classified information. Send only the outer casing of the disk drive. There will be a replacement charge for classified drives even if the drive is still under warranty.
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