Zanussi AG125 Something Not working, If the oven does not come on, Spare parts, Customer care

ZM 24ST GB

Something Not working

If the appliance does not function correctly, please carry out the following checks before contacting your local Service Force Centre.

If the oven does not come on:

•Check the appliance is connected correctly.

•Check that the oven is plugged in properly.

•Replace the fuse in the plug, if required, with another of the same rating and check that the plug has been wired correctly.

•Check that the socket switch and/or the switch from the mains supply to the oven are ON.

•Check that the socket is receiving power, by plugging in an appliance you know to be working.

•Check that the the fuse in the fuse box is intact.

If the microwave does not function:

•The child safety lock may have been set.

•Check the controls are set correctly.

•Check settings/procedures against the instruction booklet.

•Check the door closes properly (if food particles or other objects have become stuck inside the door, it will not close properly and microwave cooking will not take place).

•Check the start pad has been depressed.

IMPORTANT:

If you call out an engineer to a fault listed above, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Before calling out an engineer, please ensure you have made the above checks.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

We suggest you make a note below so you have

the details to hand:

Model: ZM24 ST

Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date of Purchase: . . . . . . . . . . . . . . . . . . . . . . . . .

In-guarantee customers should ensure the neces- sary checks have been made as the engineer will make a charge if the problem is not a mechanical or electrical breakdown.

Please note that proof of purchase will be required for in-guarantee calls.

Spare parts

Spare parts may be purchased through your local Service Centre.

Customer care

For general enquiries concerning your Zanussi appliance, or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone.

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