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Something Not Working

The machine will not start.

The machine is not filling with water.

The machine is discharging water at

the same time as filling.

The machine will not empty or spin.

The machine is leaking or overflowing.

The machine is vibrating or noisy.

The machine door will not open.

■Have you pressed the ON/OFF button?
■Has the machine no power supply?
■Check circuit-breakers/fuses (start with fuse in electrical plug).
■Is the door closed properly?
■Have you set the programme control knob properly?
■Is the machine's water tap turned on?
■Is the machine's water tap turned on?
■Has your domestic water supply been cut off temporarily?
■Is the water intake hose kinked or blocked?
■Is the filter inside the intake hose blocked?
■Is the water pressure too low?
■Is the end of the discharge hose too low down?
(See Installation)
■(If discharge hose empties into wall standpipe:) is there
still a proper air gap between the end of the discharge
hose and the wall standpipe?
(See Installation.)
If the machine needs to be emptied manually:
release the discharge hose from the plastic clip on the
machine rear. Lower the end of the hose to floor level,
letting it empty into a suitable container.
■Is the programme one which pauses with rinse-hold?
(Must be advanced manually to empty or spin.)
■Is the discharge hose kinked or blocked?
■Has the hose been lengthened according to the instructions?
(See Installation.)
■Have you used too much detergent?
■Have you been using the detergent for automatic machines?
■Are the hoses correctly installed?
(See Installation.)
■Is the detergent compartment blocked?
■Have you removed all the transit locking devices?
■Has the machine been installed on a suitable surface
and levelled?
■Is the machine knocking against a wall?
■Is the machine standing firmly on all four feet?
■Did you wait 2-3 minutes after the end of the programme and
has the indicator light gone out?
Read the section Loading the machine on door opening.
Never try to force the door open. Contact service.

Symptom Check

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling
out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
Never attempt to repair the washing machine yourself.
Repairs carried out by unauthorised or inexperienced
persons can cause injury or serious malfunctioning.