Guarantee/Customer Service
Standard guarantee conditions
We, Zanussi, undertake that if within 12 months of the date of the purchase this Zanussi appliance or any part thereof is proved to be defective by rea- son only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
•The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
•The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
•The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
•All service work under this guarantee must be undertaken by a Service Force Centre.
•Any appliance or defective part replaced shall become the Company’s property.
•This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
•Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
•Costs incurred for calls to put right an appliance which is improperly in- stalled or calls to appliances outside the United Kingdom.
•Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.
•Products of Zanussi manufacture which are not marketed by Zanussi.
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