Guarantee Conditions
Standard guarantee conditions
We undertake that if within 12 months of the date of the purchase this appliance or any part thereof is proved to be defective by reason only of fault workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or car- riage on condition that:
DThe appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
DThe appliance has been used for normal domestic purposes only, and in accordance with the manu- facturer’s instructions.
DThe appliance has not been serviced, maintained repared, taken apart or tampered with any person not authorised by us.
DAll service work under this guarantee must be undertaken by a Service Force Centre.
DAny appliance or defective part replaced shall become to Company’s property.
DThis guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30 am and 5.30 pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
DThe guarantee starts from the date you first purcha- sed your product.
DThe guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of pro- ducts.
DThis guarantee relates to you and cannot be trans- ferred to another user.
DYour new home is within the European community (EC) or European Free Trade Area.
DThe product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.
DThe product is installed taking into account regula- tions in your new country.
Before you move please contact your nearest Custo- mer Care Department, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after your appliances.
France | Senlis | +33 (0)3 44 62 22 22 |
Germany | Nürnberg +49 (0)911 3232 2600 | |
Italy | Pordenone | +39 (0)1678 47053 |
Sweden | Stockholm | +46 (0)20 78 77 50 |
UK | Slough | +44 (0)1753 219 897 |
Exclusions
This guarantee does not cover:
D Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
DCoasts incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.
DAppliances found to be in use within a commercial environment, plus those which are subjected to ren- tal agreements.
DProducts of Electrolux manufacture which are not marketed by Electrolux.
Customer Care
For general enquiries or for further information on Elec- trolux products, please contact our
Customer Care Department.
Electrolux
Slough
Berkshire
SL1 1DZ
Tel: 08705 950 950 European:
+44 (0) 1753 219898
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