Symptom | DiagnosisTable 2. TroubleshootingAction |
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Power light does not | Printer is not receiving | Make sure that the power supply is plugged |
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turn on when Power | power. | into the printer and into a wall outlet, power |
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switch is turned on. |
| strip, or other source of power. |
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When printer is first | Printer failed an inter- | Turn printer off and then back on. If the |
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powered on, the Fault | nal diagnostic test. | symptom persists, call a service technician. |
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light remains on. |
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Fault light is on. | Printhead is open. | Close printhead. |
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| Out of media or media | Load media correctly. Make sure that the |
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| incorrectly loaded. | media is placed on the inside edge of the |
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| platen roller and that it feeds straight |
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| through the printhead otherwise it may not |
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| be detected by the media sensor. |
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Fault light is flashing. | Printhead is over- | Allow printer to cool. Printing resumes |
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| heated. | automatically when the printhead element |
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| cools to operating temperature. |
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| Communication error: | Make sure the printer cable is installed cor- |
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| printer and host com- | rectly. |
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| puter are not commu- |
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| nicating correctly. |
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Long tracks of missing | Printhead is dirty. | Clean the printhead. See Table 1 on page 16. |
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print (blank vertical | Print element is dam- | Call a service technician to replace the print- |
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lines) on several labels. | aged. | head. |
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Printer appears to oper- | Make sure that you are using direct thermal |
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ate, but nothing prints. | tive material. | label, ticket, or tag stock. Zebra recom- |
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| mends using genuine Zebra media in your |
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| printer for best results. | % |
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