Zebra Technologies RP4T manual Media does not feed, Poor or faded print or icon flashing, No print

P4T/RP4T Quick Start Guide

Introduction

Getting Started

Using the Printer

Troubleshooting

Contact Us

Troubleshooting Topics (continued)

3. Media does not feed:

•Be sure printhead is closed and latched.

•Check media support components for any binding.

•If unit is equipped with label presence sensor, ensure the most recently printed label is removed.

•Ensure label sensor is not blocked.

4.Poor or faded print or icon flashing:

•Clean printhead.

•Check battery pack. Recharge or replace as necessary. Always dispose of batteries according to local regulations. Refer to Appendix E in the P4T/RP4T Users Guide for more information.

•Check quality of media.

5. Partial/missing print:

•Check Ribbon Cartridge and/or label media alignment.

•Clean printhead.

•Ensure printhead is properly closed and latched.

6.No print:

•Replace battery pack.

•Check cable to terminal.

•Wireless units only: Restore wireless connection.

•Units using Thermal Transfer media: Ensure a Ribbon Cartridge has been installed.

7.Reduced charge life:

•Check battery pack date code. If battery pack is one to two years old, short life may be due to normal aging.

•If the battery pack has exceeded its maximum limit of charge cycles the printer will indicate that the battery pack needs re-conditioning or replacing.

•Replace battery pack.

8. or icon off:

•Units with Bluetooth or 802.11g option only: indicates no radio link has been established.

9. or flashing:

•Check that both label media and a Ribbon Cartridge are loaded and that the printhead is closed and securely latched.

10.Skips labels:

•Ensure correct media is being used.

•Ensure bar/ or gap sensor is not blocked.

11.Prints “wrinkle pattern” or partial characters:

•Ensure thermal transfer ribbon has been tensioned prior to installation. Problem will self-correct after printing a few labels.

•Ensure label media tracks properly when emerging from printer. Use the alignment marks on the media cover to ensure wrinkle free operation when loading media into the peeler assembly. Correct media alignment if necessary.

12.Prints multiple “Void” messages:

•RP4T printers only: Ensure you have installed RFID media. Printer cannot verify RF encoding on non-RFID media and will print “Void” on a pre-set number of labels before stopping.

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