Troubleshooting

LCD Control Panel Indicators

The top of the display shows several icons which indicate various printer functions. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart to resolve the problem.

Status Icon

Condition

Indication

Ref. to Topic #

 

 

 

 

 

 

 

 

 

Steady

Bluetooth Link established

n/a

 

 

 

Flashing

Transmitting/Receiving

n/a

 

 

 

 

via Bluetooth

 

 

 

 

Off

No Bluetooth Link

6

 

 

 

 

 

 

 

 

 

Steady

802.11x RF Link established

n/a

 

 

 

Off

No 802.11x RF Link

6

 

 

 

 

 

 

 

 

 

Flashing

Low Battery

3, 6, 7

 

 

 

 

 

 

 

 

 

Flashing

Head latch not closed

9, 11

 

 

 

 

 

 

 

 

 

 

 

 

Flashing

Indicates Printing activity

n/a

 

 

 

 

 

 

 

 

 

Steady

data processing in process

8

 

 

 

 

 

 

 

 

 

Flashing

Out of Media

9,11

 

 

 

 

 

 

 

 

 

Blank Screen

n/a

No application

1,13

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting Topics

1.No power

Check that battery is installed properly.

Recharge or replace battery as necessary. (Always dispose of used batteries properly. Refer to Appendix D for more information on proper battery disposal.)

2.Media does not feed:

Ensure Media Cover is properly closed and latched.

Check media supports for any binding.

3.Poor or faded print or flashing icon:

Clean print head.

Check battery and recharge or replace as necessary.

Check quality of media.

continued

55

RW Series User Guide