3.Press the FEED key. The printer will print: “Entering DUMP mode.”
Note • If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered” and will resume normal operation.
4.At this point, the printer is in DUMP mode and will print the ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Label Vista application. (Refer the Label Vista documentation for more information.)
To terminate the Communications Diagnostics Mode and return the printer to normal operations:
1.Turn the printer OFF.
2.Wait 5 seconds.
3.Turn the printer ON.
Calling Technical SupportIf the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support ad the locations below. You will need to supply the following information:
•Model number/type (e.g. RW 420)
•Unit serial number (14 digit number, including dashes) (Refer to Figures 27 through 27b.)
•Product Configuration Code (PCC) (15 digit number, in- cluding dashes). Refer to Appendix D for more informa-
tion.
Zebra Technologies International, LLC | Zebra Technologies Asia Pacific, LLC |
333 Corporate Woods Parkway | 16 New Industrial Road |
Vernon Hills, Illinois | |
Phone: +1.847.793.2600 or | Singapore 536204 |
+1.800.423. 0422 | Phone: |
Fax: +1.847.913.8766 | Fax: |
Zebra Technologies Europe Limited |
|
Zebra House |
|
The Valley Centre, Gordon Road |
|
High Wycombe |
|
Buckinghamshire HP13 6EQ, UK |
|
Phone: +44.1494.472872 |
|
Fax: +44.1494.450103 |
|
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RW Series User Guide