Chapter 3 Solving Common Problems

If your modem is not working, please read this chapter and the communications software documentation care- fully.

For installation problems, see Chapter 1 Installation.

This chapter covers four categories: General trouble- shooting, echo troubleshooting, dial troubleshooting, and connection troubleshooting.

For help with this problem…

See

 

page…

The software cannot find the modem and the mo-

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dem does not respond to AT commands.

 

The modem takes too long to hang up at the end of

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a telephone call.

 

The modem fails to execute an AT command line.

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No response appears after executing a command.

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You receive an ERROR response.

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The modem goes off-hook and seizes the telephone

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line.

 

The modem does not auto-answer.

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You encounter other communications problems.

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You are uncertain about the DTR and DCD settings

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referred to in your software manual.

 

The modem speaker volume is too high or too low.

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Each character you type appears twice or no char-

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acters appear at all during data mode.

 

The modem does not automatically dial a call when

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you send a Dial command line.

 

The modem can connect to some modems, but not to

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others.

 

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Quick Start and Reference Guide

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