Chapter 3 Solving Common Problems
If your modem is not working, please read this chapter and the communications software documentation care- fully.
For installation problems, see Chapter 1 Installation.
This chapter covers four categories: General trouble- shooting, echo troubleshooting, dial troubleshooting, and connection troubleshooting.
For help with this problem… | See |
| page… |
The software cannot find the modem and the mo- | 17 |
dem does not respond to AT commands. |
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The modem takes too long to hang up at the end of | 17 |
a telephone call. |
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The modem fails to execute an AT command line. | 19 |
No response appears after executing a command. | 18 |
You receive an ERROR response. | 18 |
The modem goes | 18 |
line. |
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The modem does not | 19 |
You encounter other communications problems. | 19 |
You are uncertain about the DTR and DCD settings | 19 |
referred to in your software manual. |
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The modem speaker volume is too high or too low. | 20 |
Each character you type appears twice or no char- | 20 |
acters appear at all during data mode. |
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The modem does not automatically dial a call when | 21 |
you send a Dial command line. |
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The modem can connect to some modems, but not to | 21 |
others. |
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Continued on the next page…
16 | Quick Start and Reference Guide |
