Prestige 2002 Series User’s Guide

11.6 Problems with the Web Configurator

Table 32 Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

Also see Table 31.

web configurator.

Your computer’s and the Prestige’s IP addresses must be on the same subnet.

 

Your computer’s IP address must be on the same subnet as the Prestige’s

 

Ethernet IP address or management IP address (whichever you want to use to

 

access the Prestige).

 

If the Prestige’s Ethernet IP address or management IP address has changed,

 

then enter the new one as the URL.

 

If you have switched from managing one Prestige 2002 to another, your

 

computer’s ARP (Address Resolution Protocol) table may contain an entry that

 

maps the management IP address to a different Prestige 2002’s MAC address).

 

In Windows, use arp -dat the command prompt to delete all entries in your

 

computer’s ARP table. Otherwise, you can use arp -d inet_addr [if_addr]

 

(where if_addr is the Prestige 2002’s management IP address) to remove just the

 

entry for the Prestige 2002’s management IP address.

I access the wrong

This problem may occur if you have more than one Prestige 2002 on the same

Prestige 2002 when

LAN. Disconnect your Prestige 2002 from the network and connect directly

using the

through the Prestige 2002’s PC port. You may also need to delete your

management IP

computer’s ARP table entry for the Prestige 2002’s IP address (see above).

address to access

 

the Prestige 2002.

 

11.7 Problems with Telephone or Telephone Port

Table 33 Troubleshooting Telephone

PROBLEM

CORRECTIVE ACTION

 

 

The telephone port

Check the telephone connections and telephone wire.

won’t work or the

Make sure you have the VoIP screen properly configured.

telephone lacks a

 

dial tone.

 

Chapter 11 Troubleshooting

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