ZyXEL Communications 35 4 Troubleshooting

		ZyWALL 35 Internet Security Appliance
	4 Troubleshooting
	PROBLEM	CORRECTIVE ACTION

	None of the	Make sure that you have the power adaptor connected to the ZyWALL and plugged in to an
	LEDs turn on	appropriate power source. Check all cable connections.
	when you turn	If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact
	on the ZyWALL.
	on the ZyWALL.	your local vendor.
		your local vendor.

	Cannot access	Check the cable connection between the ZyWALL and your computer or hub. Refer to the section on
	the ZyWALL	front panel for details.
	from the LAN.	Ping the ZyWALL from a LAN computer. Make sure your computer’s Ethernet card is installed and

		functioning properly.

	Cannot ping any	If the 10/100M LAN/DMZ LEDs are off, check the cable connections between the ZyWALL and your
	computer on the	LAN computers.
	LAN.	Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in the same

		IP address range.

	Cannot get a	The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
	WAN IP address	Find out the verification method used by your ISP and configure the corresponding fields.
	from the ISP.
	from the ISP.
		If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN computer.
		Click WAN and then the WAN1 or WAN2 tab, select Spoof WAN MAC Address and enter the IP
		address of the computer on the LAN whose MAC address you are cloning.

		If the ISP checks the host name, enter your computer’s name in the System Name field in the
		MAINTENANCE General screen (refer to the Maintenance part in the User’s Guide).
		If the ISP checks the user ID, click WAN and then the WAN1 or WAN2 tab. Check your service type,
		user name, and password.

	Cannot access	Check the ZyWALL’s connection to the cable/DSL device.
	the Internet.
	the Internet.	Click WAN to verify your settings.
		Click WAN to verify your settings.