ZyAIR G-220 User’s Guide

Chapter 6

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

6.1Problems Starting the ZyXEL Utility Program

Table 6-1 Troubleshooting Starting ZyXEL Utility Program

Cannot start the ZyXEL

Make sure the ZyAIR is properly inserted and the LED(s) is on. Refer to the

Wireless LAN Utility

Quick Installation Guide for the LED descriptions.

 

 

 

Use the Device Manager to check for possible hardware conflicts.

 

Click Start, Settings, Control Panel, System, Hardware and Device

 

Manager. Verify the status of the ZyAIR under Network Adapter. (Steps may

 

vary depending on the version of Windows).

 

 

 

Install the ZyAIR in another computer.

 

If the error persists, you may have a hardware problem. In this case, you

 

should contact your local vendor.

 

 

Cannot change to

If you use the Windows XP configuration tool and the ZyXEL Utility to

Access Point mode

configure the ZyAIR at the same time, the ZyAIR automatically operates in

 

wireless station mode. You need to disable the Windows XP configuration tool

 

to change between the modes using the ZyXEL Utility (refer to the Section 1.4

 

for more information).

 

 

6.2Problem Connecting to an Access Point

Table 6-2 Troubleshooting Access Point Connection Problem

PROBLEM

CORRECTIVE ACTION

 

 

When using the Windows

The ZyAIR might still be operating in access point mode. This results

XP configuration tool, cannot

when you set the ZyAIR to operate in access point mode using the ZyXEL

scan for or connect to any

Utility, close the ZyXEL Utility and then use the Windows XP configuration

access points.

tool.

 

Before you use the Windows XP configuration tool, make sure you set the

 

ZyAIR to operate in station mode before you close and exit the ZyXEL

 

Utility.

 

 

Troubleshooting

6-1