6
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
6.1 Power and Light Problems
The PLA does not turn on. None of the lights turn on.
1Make sure you are using the power cord included with the PLA.
2Make sure the power cord is connected to the PLA and plugged in to an appropriate power source. Make sure the power source is turned on.
3Disconnect and
4Remove the powerline adapter from the outlet. Then connect an electrical device that you know works into the same power outlet. This checks the status of the power outlet.
5If the problem continues, contact the vendor.
The ETHERNET light does not turn on.
1Check the hardware connections. See the Quick Start Guide.
2Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3Check the Ethernet adapter on your computer and make sure it’s enabled and working properly.
4If the PLA is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well.
The HomePlug light does not turn on.
1Check all PLAs on your network have the latest firmware installed. PLAs with the latest firmware cannot communicate with PLAs using earlier versions of the firmware. Go to Section 4.4 on page 28 for instructions on installing the latest firmware.
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