Chapter 6 Troubleshooting
•Press the RESET/ENCRYPT button again, making certain you have pressed the button for 0.5 to 3 seconds.
•The POWER light on some powerline devices do not blink as part of the ENCRYPT process. Check your powerline device is a PLA.
•For PLA, you cannot use the RESET/ENCRYPT button when it is in standby mode. Connect the PLA to a computer/router then try again.
The POWER light blinks two times quickly then pauses, before repeating.
The ENCRYPT process has failed. Press the RESET/ENCRYPT button on both devices for 5 to 8 seconds, then try to reconnect.
The POWER lights on both devices blink when I press the RESET/ENCRYPT buttons, but the HomePlug light does not turn on.
•Ensure you have pressed the RESET/ENCRYPT button on both devices.
•Wait for about a minute while the devices set up a connection.
•If that does not work, try again with both devices connected to a power strip next to each other. If they now connect, then the devices were not on the same electrical circuit before.
The POWER lights on both devices blink, then many lights blink and the HomePlug light blinks red.
Do not worry, the connection process is proceeding normally.
The POWER lights on both devices finished blinking, but only one device’s HomePlug light is on.
One device may have connected to a third powerline device. To check device A is connected to device B and not another device, disconnect device B from its power source. Device A’s HomePlug (
) light will turn off if the connection is with Device B. Press the RESET/ENCRYPT button on both devices for 5 to 8 seconds, then try to reconnect, pressing the RESET/ENCRYPT button for 0.5 to 3 seconds on both devices.
I pressed the RESET/ENCRYPT button for 5 to 8 seconds, but the HomePlug light is still on.
The HomePlug light is on, indicating it is still connected to another powerline device. Try again, pressing the RESET/ENCRYPT button for 5 to 8 seconds.
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PLA Series User’s Guide | |
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