Chapter 6 Troubleshooting

•Check you are using the latest version utility. Earlier version utilities cannot communicate with PLAs using the latest firmware. If you do not have the latest utility, download it from the ZyXEL website.

•If you are running another tool such as the Firmware Detection Tool, the utility will not detect your local device.

•If your computer has more than one network interface card (NIC), make sure you select the right NIC to which the PLA is connected in the utility’s Configuration screen.

6.3Powerline Problems

The signal on my powerline network is weak.

1Your powerline adapters may be connected to electrical surge protectors. Connect them to standard power outlets.

2Your powerline adapters may be located close to large appliances such as refrigerators or air- conditioners that cause interference with the powerline signal. Move the adapters further away from such appliances to reduce interference.

3Your powerline adapters may be placed close to electrical devices such as electrical insect-killers which produce radio waves. These may interfere with the powerline signals. Move the adapters further away from such electrical devices.

4Your wiring may be old and/or low quality or with a long wiring path.

6.4RESET/ENCRYPT Button Problems

This section applies only to PLAs with the RESET/ENCRYPT button. In this guide RESET/ ENCRYPT refers to the ENCRYPT button in PLAs that have separate RESET and ENCRYPT buttons. Refer to Table 1 on page 7 to see which models have separate RESET and ENCRYPT buttons.

The HomePlug light is already on, but I haven’t pressed the RESET/ENCRYPT button yet.

Your device has already connected to another powerline device. Press the RESET/ENCRYPT button for 5 to 8 seconds to release the connection.

The POWER light does not blink when I press the RESET/ENCRYPT button.

• Check the device is on.

 

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PLA Series User’s Guide