Troubleshooting Without Diagnostics
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller.
Solving General Problems
Problem | Cause | Solution |
Computer won’t | Computer is not |
turn on. | connected to an external |
| power source. |
Connect to an external power source.
Cables to the external | Ensure that cables connecting the |
power source are | computer to the external power |
unplugged. | source are plugged in properly and |
| the wall outlet is active. |
|
|
A defective PCI card has | Remove any expansion board that |
been installed. | was just installed. |
|
|
Drive power, data, or | Reseat drive power, data, and power |
power supply cables | supply cables. |
may not be properly |
|
connected. |
|
Power line selector switch on rear of computer chassis not switched to correct line voltage (115V or 230V) (some models).
Select the proper AC voltage using the slide switch.
Computer appears | Software control of the |
locked up and won’t | power switch is not |
turn off when the | functional. |
power button is |
|
pressed. |
|
Press and hold the power button for at least 4 seconds until the computer turns off.
Troubleshooting Guide |
