Troubleshooting Without Diagnostics
Solving General Problems (Continued)
Problem | Cause | Solution |
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Computer appears to | Network driver is loaded | Establish a network connection, or |
pause periodically. | and no network | use Computer Setup or Microsoft |
| connection is | Windows Device Manager to disable |
| established. | the network controller. |
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Cannot remove | Smart Cover Lock, | Unlock the Smart Cover Lock using |
computer cover or | featured on some | Computer Setup. |
access panel. | computers, is locked. | The Smart Cover FailSafe Key, a |
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| |
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| device for manually disabling the |
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| Smart Cover Lock, is available from |
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| Compaq. You will need the FailSafe |
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| Key in case of forgotten password, |
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| power loss, or computer malfunction. |
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Poor performance is | Processor is hot. | 1. Make sure the airflow to the |
experienced. |
| computer is not blocked. |
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| 2. Make sure the fans are |
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| connected and working properly |
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| (some fans only operate when |
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| needed). |
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| 3. Make sure the processor |
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| heatsink is installed properly. |
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Cursor will not move | The Num Lock key | Press the Num Lock key. The |
using the arrow keys | may be on. | Num Lock light should not be on if |
on the keypad. |
| you want to use the arrow keys. |
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Troubleshooting Guide |
