Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem | Cause | Solution |
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Network controller | The network controller | Verify that the drivers were not |
stopped working when | requires drivers. | accidentally deleted when the |
an expansion board was |
| drivers for a new expansion board |
added to the computer. |
| were installed. |
(continued) |
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| The files containing the | Reinstall the network drivers, |
| network drivers are | using the Compaq Restore CD. |
| corrupted. |
|
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Use the Computer Setup to disable the embedded NIC.
Network controller stops | The files containing the | Reinstall the network drivers, |
working without | network drivers are | using the Compaq Restore CD. |
apparent cause. | corrupted. |
|
The cable is not securely connected.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
| The network controller is | Contact your Compaq authorized |
| defective. | service provider. |
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New network card will | New network card may | Install |
not boot. | not be Compaq | change boot sequence to boot |
| compatible. | from another device. |
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Cannot connect to | The network controller is | Run Computer Setup and modify |
network server when | not configured properly. | the NIC Settings. |
attempting Remote |
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System Installation. |
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System setup utility | Unprogrammed | Contact your Compaq authorized |
reports unprogrammed | EEPROM. | service provider. |
EEPROM. |
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Troubleshooting Guide |
