Image IMSG73920, IMSB73920 user manual Troubleshooting

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Troubleshooting

Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-877-897-7493, Monday through Friday, 8 a.m. until 5 p.m. Central Time.

1. SYMPTOM: THE SPA WILL NOT OPERATE

6. SYMPTOM: THE WATER DOES NOT HEAT

a. Check to see if the GFCI breaker is tripped or was not turned on. Reset the GFCI breaker.

2.SYMPTOM: THE CIRCUIT BREAKER OR THE GFCI TRIPS WHILE THE SPA IS OPERATING

a.Reset the circuit breaker or the GFCI. If the cir- cuit breaker or the GFCI trips again, contact a qualified electrician for service.

3.SYMPTOM: THE PUMP HUMS

a.The filter may be dirty or damaged. Remove the filter from the filter housing and clean or replace the filter (see page 13).

b.The pump may have a foreign object stuck in the impeller. Contact our customer service department.

c.The pump may have a loose wire connection. Contact our customer service department.

4.SYMPTOM: THE PUMP HUMS, BUT DOES NOT ROTATE

a.The pump may be jammed. Contact our cus- tomer service department. If your spa is no longer under warranty, contact a local spa and pool service provider.

5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING

a.There may be debris in the pump. Contact our customer service department.

b.The pump may have a bad bearing. Contact our customer service department.

a. Make sure that the hydrotherapy spa is fully covered with the spa cover. The spa cover must be tight for the water to heat. Set the air control to low. The water will heat at a rate of 6°F per hour. If you are using the spa indoors and the room temperature is main- tained at 70°F, it will take approximately 6 to 8 hours for the water to reach the set temperature.

b. If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.

Air Temperature

Heating Time

70°F +

6 to 8 hours

50°F to 70°F

9 to 11 hours

30°F to 50°F

12 to 14 hours

b. If the water still has not heated after four days, contact our customer service department.

7.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER

a.Check to see if the filter are in place. Clean the filter if they are dirty.

b.Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly. See the section on maintain- ing the proper pH balance on page 14.

8.SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW

a.This usually occurs only when the water level is low. Add water until it is 2 to 4” above the skim- mer basket.

b.The Filter Covers may not be tight. Make sure the Filter Covers are tight.

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Contents Model No. IMSB73920 IMSG73920 Serial No Customer HOT LineTable of Contents Posting the Warning SignImportant Safety Instructions Read and Follow ALL InstructionsPage Page Before You Begin If you set up the hydrotherapy spa outside If you set up the hydrotherapy spa insideChoosing a Location for the Hydrotherapy Spa Assembly Not shown. Do not overfill the spa Using the Hydrotherapy Spa Wiring the Hydrotherapy SPATesting and Treating the Water Starting the Hydrotherapy SPASpa Shell Diagram Using the Controls Maintenance Attaching and Removing the Access Panel Maintaining the Proper PH BalanceSanitizing the Hydrotherapy SPA Changing the Filter CycleDraining the Pumps Replacing the Light BulbTroubleshooting Symptom the Water Level Drops Part List-Model No. IMSB73920/IMSG73920 R0602A Key No. Qty DescriptionExploded Drawing-Model No. IMSB73920/IMSG73920 R0602A Limited Warranty Ordering Replacement PartsIcon Health & FITNESS, INC., 1500 S W., LOGAN, UT

IMSB73920, IMSG73920 specifications

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