Univex manual How to Obtain Warranty Service, Warranty & Service, DSR470 User Guide

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Warranty & Service

How to Obtain Warranty Service

To obtain warranty service, you must call or write Motorola BCS Technical Response Center within the applicable warranty period at Motorola BCS Technical Response Center, 6450 Sequence Drive, San Diego, CA 92121, (858) 535-1717.

When you call or write, explain the problem. Ask whether the component should be returned for service or retained by you for servicing in place. Ask for a Return Service Authorization (RSA) number and for the address to send the component if the component is to be returned. (If you write, be sure to include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, your phone number, and return address.

If the Motorola BCS Technical Response Center requests you to return the component, pack it safely and securely, preferably in the original shipping carton. Put the RSA number on the outside of the shipping carton. Enclose a letter explaining the problem. Be sure to include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, and your phone number and return address. Ship it insured to the authorized service center specified by Motorola BCS. All packing, shipping and insurance charges to return the component to Motorola BCS must be prepaid by you. A qualified technician may be required to remove or install a component, and any charges for such work are your responsibility.

NOTE: If the warranty on your component is expired, voided or inapplicable, Motorola BCS will not repair the component until you agree to pay for quoted charges. If you do not agree within 30 days, the component will be returned un- repaired. You are responsible for transportation charges both ways on components which are not under warranty. Out of warranty product shall be subject to additional service and repair charges if it is determined that any product label, marking or serial number has been altered, defaced or removed, and/or if a product or component has been altered, modified, used improperly or had its housing opened.

DSR470 User Guide

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Contents DSR470 Digital Receiver User Guide General Instrument Corporation doing business as Publication #479169-001 Rev A All Rights Reserved6450 Sequence Dr San Diego, California DOCUMENTATION NOTICEUser Guide DSR470 Digital ReceiverMotorola Broadband Communications Sector Page Installation Using Your RemoteWelcome Regulatory InformationWatching TV Interactive ProgramGuide IPG Interests and FavoritesHelp SpecificationsWarranty & Service DSR470 User Guide WelcomePage Telephone Company Procedures FCC-RequiredNotification of ServiceRegulatory Information Programming Copyright NoticeFCC Certified If Problems AriseRegulatory Information FCC PartDSR470 User Guide User Instructions CP-01,Part 1, Section 10.1 . NOTICE The Canadian Equipment Attachment LimitationsRegulatory Information DSR470 User GuideOperation Precautions Power Sources/Grounding. Operate the equipment Important SafeguardsRead, Follow and Keep Instructions. Before you Regulatory InformationOutdoor Antenna Grounding. To provide some Damage Requiring Service. Unplug this equipmentRegulatory Information Safeguard InstructionsDSR470 User Guide Size of grounding conductors DSR470 User Guide Using Your RemoteKey Functions Vol. To raise or lower the TV volume level Programming the Remote Control stored in your remote control using the Digit Code in the Tables Scanning1.Turn on the TV keys. The LED will not beVolume Control Crossover Programming the Master Power FeatureVerifying Your TV Mode Codes If You Have More Than One Receiver Replacing the Remote Control BatteriesRemote Energy Saver TV Codes054,055,116,126,142,172,185,213,224,225,231,251 DSR470 User Guide Using Your RemoteUniversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 043,044,206,207 Connecting the Cable, Receiver, and TV InstallationFront Panel Descriptions 1.Power. Press this key to turn the receiver power on/off and to watch pro- grams in CBL mode 1. Power. The power cord is attached here 34!#$ Using the MenusChoosing the Menu Language Completing the Receiver Connections to Authorizing Your ReceiverYour Entertainment System Connections to Audio/Video Monitor and VCR Connections to Audio/Video MonitorInstallation DSR470 User GuideAdditional Features Installation Viewing and Language SettingsDSR470 User Guide Audio Settings Installation Settings Choose option 3 Installation Settings System Status Authorization ScreensPage Watching TV How to Select Menu OptionsHeaders Info Banner BannersBrowse Banner Authorization ScreensThere is a technical problem Interactive Program Guide IPG How to Display the GuideHow to Display a Future Day and Time on the Guide How to Use the GuideGuide Screen Setting a Timer for a Future Program How to View the Guide by InterestsDetailed Program Information Interactive Program Guide IPGPage Interests and Favorites How to Display and Use the Interests Menu1.All Programs. Each time you turn on the receiver, it automatically returns to the All Programs setting. When this option is selected, you will be able to scan for all programs while channel surfing or when you are using the Guide Purchasing Instant Pay-Per-ViewIPPV Events Pay-Per-ViewEventsPurchase Screen How to Purchase an IPPV EventPurchase the Next Program How to Cancel a PurchasePurchase a Future Program Changes in Purchase OptionsPurchase List How to Display Your Purchase HistoryAccount Status Pay-Per-ViewEvents Credit MessageDSR470 User Guide Page Options How to Display and Use the Options MenuPage Opening Your Mail How to Display the Mailbox MenuMailbox Menu Mailbox Message ScreenErase or Keep Message Screen Setting a Future Day and Time for the GuideHow to Display the Favorite Channels Menu Setting Favorite ChannelsFavorite Channels Menu How to Display the Parental Control Menu Setting Parental Controls & PasswordsParental Control Menu Options Press the You may also select No Locks to permit access Setting Timers How to Use the Timers Menu How to Display the Timers MenuMaximum Number of Timers Change Timer/Erase Timer Prompt ScreenBefore a Timer Executes How to Use the Set Timer MenuSetting a TimerLfor Next Year How to Set Each Timer OptionIf You Press the GO BACK Key How to Use the Confirm Timer Menu How to Cancel a Timer Setting a Timer Using the GuideIf New Settings Conflict with Previous Settings Viewing and Language Settings Change System SettingsList Purchases Options Audio SettingsDSR470 User Guide Installation Settings Help Using HelpExplanations Icons Input SpecificationsVideo Cable InputRemodulator Output Remote ControlDigiCipher II Digital System Analog CableLimited Warranty and Obtaining Services Warranty & ServiceTo Original Consumer Purchaser at Retail Responsibilities for You and Motorola BCSLimitations Calling for ServiceWarranty & Service How to Obtain Warranty ServiceDSR470 User Guide 2001 Motorola, Inc. All rights reserved Page 6450 Sequence Dr San Diego, CA Motorola Broadband Communications SectorPublication #479169-001Rev. A