Motorola WR850 manual Troubleshooting, Contact Us, Hardware Solutions

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Section 4:Troubleshooting

Section 4:Troubleshooting

This section details possible solutions to common problems that might occur in using the router.

Contact Us

If you are unable to locate a solution here, please access our website at www.motorola.com/broadband/networking for the latest information. You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646.

Hardware Solutions

My computer is experiencing difficulty connecting to the wireless network. Ensure that your router is powered on and that the Wireless LED is flashing.

Ensure that your wireless adapter (PCI card, Notebook or Ethernet adapter) is installed correctly and is active.

Ensure that your wireless adapter’s radio signal is enabled. Review your adapter’s documentation for further instructions.

Ensure that your wireless adapter for your PC and the wireless router have the same security settings that will allow your computer to access the wireless network. Also, verify that the Access Control List (ACL) is not configured to block your PC. For details on adjusting your security settings, see Configuring Wireless Security Settings in Section 3: Configuration.

Ensure that your wireless adapter is within range of your router or is not behind an obstruction. For example, metal structures will interfere with the signal, as will 2.4 GHz cordless phones, and microwaves.

Ensure that your router’s antenna is connected and that your PC’s wireless adapter antenna is also connected.

WR850

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Contents WR850G WR850GP User Guide WR850 Wireless Broadband RoutersWR850GP and WR850G FCC Compliance Class B Digital Device Canadian Compliance FCC Declaration of ConformityPage Section 2Installation Section 1OverviewContents Horizontal InstallationContents Section 3ConfigurationWR850 3-33Section 4Troubleshooting Section 5GlossaryHardware Solutions Software SolutionsWireless Broadband Router WR850G Section 1OverviewWireless Broadband Router WR850GP Section OverviewSection Box ContentsUnderstanding Your User Guide Understanding Functions RouterTCP/IP Static IP AddressDynamic IP Address SectionDHCP Server Sample Home Network Diagram Positioning Your RouterWireless Range Technical SpecificationsData Rate Open AreaRouter Physical Description Back of RouterFront of Router Local NetworkAmber LED DescriptionGreen Antenna Installation Section 2InstallationHardware Setup Installation Router Physical InstallationHorizontal Installation Vertical InstallationWall Mount Installation 5.1” 129.5mm3 Click OK 7.6 mm .3 inches maximum 10.5 mm .4 inches maximum 4.0 mm Electrical Connection to Router Easy Software SetupManual Software Setup CABLE Wired Connection to RouterETHERNET Wireless Connection to Router Configure Your Computers Wireless MAC addressWIRELESS MAC AB CD EF 01 23 WAN MAC AB CD EF 01 23 MADE IN TAIWAN WIRELESS MAC AB CD EF 01 23Configuring Windows 98SE and ME 2 Select Settings Control PanelWindows ME 7 Select Obtain an IP address automaticallyWindows 98SE Configuring Windows 1 Click Start 2 Select Settings3 Select Control Panel 4 Double-click Network and Dial-Up Connections 5 Double-click Local Area Connection 6 Click Properties8 Click to highlight Internet Protocol TCP/IP and click Properties 2-14 10 Restart your computer to save your settingsThe Internet Protocol TCP/IP Properties window is displayed Configuring Windows XP WR850 2-17 Configure Your Wireless Security Settings Logging InWireless Security Setup 7 Select Wireless Basic9 Navigate to Wireless Security 1 Click Control Panel Device SecurityPPPoE Configure Your Basic Internet SettingsDHCP Configuration Static IP PPTPLogging In Section 3ConfigurationUsing the Configuration Utility Help, Restart, and Logout ConfigurationNavigation Configuring Internet Settings Basic Internet SettingsDisplays the status of the router Configuration Description Advanced Internet Settings Troubleshooting Your Network Connections Configuring Wireless Network Settings Basic Wireless ConfigurationWR850GP only Configuring Wireless Security Settings Extended Service Set ESS. Authentication establishes either an open Authenticationor secure verification of communication with an access point AP. This setting does not encrypt your transmissionIf you are using other non-Motorola wireless products and a security wireless productsalgorithm other than WPA-PSK, you must enter your WEP keys manually in either ASCII or hexadecimal format for the non-MotorolaThe default is Enables you to control which device accesses your wireless network Monitoring Wireless Access Points Configuration Advanced Wireless Configuration 1 to MbpsConfiguration Configuring Parental Control Settings Parental Control - Content PolicyConfiguration Parental Control - URL Log Displays the URL website that the PC has accessedConfiguration Configuring Networking Settings Configuring DHCP Server SettingsConfiguration SectionConfiguration Configuring the Router Host Name Configuring Network Router SettingsField RIP RIP Routing Table Entry List Configuring DDNS Settings Configuring NAT Settings Configuring Port Trigger Settings Sample Port Trigger Entries Configuring Virtual Server Settings Configuring the Firewall Click to cancel any changesConfiguration Configuring Control Panel Settings Configuring Device SecurityUpdating Firmware Saving and Restoring Configuration Settings To access the screen, click Control Panel Configuration DataConfiguring Time Settings Configuring UPnP Enabling Event LogsContact Us Section 4TroubleshootingHardware Solutions My broadband modem already uses a built-in router TroubleshootingMy computer is experiencing difficulty in connecting to the router I would like to test to see if my Internet connection is live TroubleshootingSoftware Solutions Verify that you can ping the router on this IP address How do I extend my wireless network to cover more area?I cannot browse past the first screen of the Configuration Utility What if Pass Phrase isn’t supported? What do I enter for my security? Section 5Glossary Glossary Driver DHCPDownload DSSS Dynamic IP AddressEthernet EventGlossary SectionSection GlossaryGlossary Point-to-Point Protocol over Ethernet. Used by many DSL Internet Glossary SectionSection Tunnel UnicastUPnP VoIPAccess Point Visit our website at 516587-001 7/04 MGBI