Motorola WR850 manual Troubleshooting, Software Solutions, Section

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Troubleshooting

Troubleshooting

Section 4

 

 

Software Solutions

I would like to test to see if my Internet connection is live.

Use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned. Refer to Configure Your Computers in Section 2: Configuration, for further details.

1Open a command prompt by clicking Start and Run.

2For Windows 98 and ME, in the Open field, type command and press Enter or OK.

For Windows 2000 and XP, type cmd. Or, navigate using your Start button to Programs>Accessories>Command Prompt.

3In the Command window, type ipconfig.

– You should see an IP address for your network adapter:

Ethernet Adapter Local Area Connection:

Connection-specific DNS Suffix.: Example.example.example.com.

IP Address

: 192.168.10.10

Subnet Mask

: 255.255.255.0

Default Gateway

: 192.168.10.1

4In the Command window, type ping followed by the Router’s IP address and press Enter.

If you receive a reply (the first word will be Reply…), then your computer is connected to the router. Proceed to Step 4.

If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify that the first computer is not the cause of the problem.

Your computer’s Default Gateway’s IP address may also by your router’s IP address. Verify the router’s IP address by logging on to the router’s Configuration Utility and selecting Internet > Basic.

5In the Command window, type ping followed by your ISP’s default gateway and press Enter.

If you receive a reply (For example: Reply from 216.109.125.72…), then your connection to the Internet is live.

To verify the ISP default gateway’s IP address, log on to the router’s Configuration Utility, select Internet > Basic, and verify the address in the Default Gateway field.

If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify that the first computer is not the cause of the problem.

WR850

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Contents WR850GP and WR850G User Guide WR850 Wireless Broadband RoutersWR850G WR850GP FCC Compliance Class B Digital Device Canadian Compliance FCC Declaration of ConformityPage Contents Section 2InstallationSection 1Overview Horizontal InstallationWR850 ContentsSection 3Configuration 3-33Hardware Solutions Section 4TroubleshootingSection 5Glossary Software SolutionsWireless Broadband Router WR850GP Section 1OverviewWireless Broadband Router WR850G Section OverviewUnderstanding Your User Guide Box ContentsSection TCP/IP Understanding FunctionsRouter Static IP AddressDHCP Server SectionDynamic IP Address Sample Home Network Diagram Positioning Your RouterData Rate Wireless RangeTechnical Specifications Open AreaRouter Physical Description Back of RouterFront of Router Local NetworkGreen LED DescriptionAmber Hardware Setup Section 2InstallationAntenna Installation Horizontal Installation InstallationRouter Physical Installation Vertical InstallationWall Mount Installation 5.1” 129.5mm3 Click OK 7.6 mm .3 inches maximum 10.5 mm .4 inches maximum 4.0 mm Manual Software Setup Easy Software SetupElectrical Connection to Router ETHERNET Wired Connection to RouterCABLE Wireless Connection to Router WIRELESS MAC AB CD EF 01 23 WAN MAC AB CD EF 01 23 MADE IN TAIWAN Configure Your ComputersWireless MAC address WIRELESS MAC AB CD EF 01 23Configuring Windows 98SE and ME 2 Select Settings Control PanelWindows 98SE 7 Select Obtain an IP address automaticallyWindows ME 3 Select Control Panel 4 Double-click Network and Dial-Up Connections Configuring Windows1 Click Start 2 Select Settings 5 Double-click Local Area Connection 6 Click Properties8 Click to highlight Internet Protocol TCP/IP and click Properties The Internet Protocol TCP/IP Properties window is displayed 10 Restart your computer to save your settings2-14 Configuring Windows XP Section 2-17 Configure Your Wireless Security Settings Logging In9 Navigate to Wireless Security Wireless Security Setup7 Select Wireless Basic 1 Click Control Panel Device SecurityDHCP Configuration Configure Your Basic Internet SettingsPPPoE Static IP PPTPUsing the Configuration Utility Section 3ConfigurationLogging In Navigation ConfigurationHelp, Restart, and Logout Configuring Internet Settings Basic Internet SettingsDisplays the status of the router Configuration Description Advanced Internet Settings Troubleshooting Your Network Connections Configuring Wireless Network Settings Basic Wireless ConfigurationWR850GP only Configuring Wireless Security Settings or secure verification of communication with an access point AP. This Extended Service Set ESS. Authentication establishes either an openAuthentication setting does not encrypt your transmissionalgorithm other than WPA-PSK, you must enter your WEP keys If you are using other non-Motorola wireless products and a securitywireless products manually in either ASCII or hexadecimal format for the non-MotorolaThe default is Enables you to control which device accesses your wireless network Monitoring Wireless Access Points Configuration Advanced Wireless Configuration 1 to MbpsConfiguration Configuring Parental Control Settings Parental Control - Content PolicyConfiguration Parental Control - URL Log Displays the URL website that the PC has accessedConfiguration Configuring Networking Settings Configuring DHCP Server SettingsConfiguration SectionConfiguration Configuring the Router Host Name Configuring Network Router SettingsField RIP RIP Routing Table Entry List Configuring DDNS Settings Configuring NAT Settings Configuring Port Trigger Settings Sample Port Trigger Entries Configuring Virtual Server Settings Configuring the Firewall Click to cancel any changesConfiguration Configuring Control Panel Settings Configuring Device SecurityUpdating Firmware Saving and Restoring Configuration Settings To access the screen, click Control Panel Configuration DataConfiguring Time Settings Configuring UPnP Enabling Event LogsHardware Solutions Section 4TroubleshootingContact Us My computer is experiencing difficulty in connecting to the router TroubleshootingMy broadband modem already uses a built-in router Software Solutions TroubleshootingI would like to test to see if my Internet connection is live I cannot browse past the first screen of the Configuration Utility How do I extend my wireless network to cover more area?Verify that you can ping the router on this IP address What if Pass Phrase isn’t supported? What do I enter for my security? Section 5Glossary Glossary Download DHCPDriver Ethernet DSSSDynamic IP Address EventGlossary SectionSection GlossaryGlossary Point-to-Point Protocol over Ethernet. Used by many DSL Internet Glossary SectionSection UPnP TunnelUnicast VoIPAccess Point Visit our website at 516587-001 7/04 MGBI