ViewSonic VPC101 manual Troubleshooting, Internet access problems

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Troubleshooting

Internet access problems

Symptom		Possible solution
My computer cannot	•	Verify that you have performed a correct pre-installation for
access a modem or a		your Internet connection type.
wireless router or		- If you are using a wireless Internet connection, make sure
access point.
access point.		that your computer has installed a wireless LAN card in order
		to connect with a wireless router or access point.
		For details about setting up your wireless router or access
		point, refer to the documentation or user manual of the unit.
		For details about setting up your modem, contact your ISP
		(Internet service provider) for assistance.
		- If you are using a wired Internet connection, make sure that
		your computer is using an Ethernet cable, instead of a tele-
		phone cable, to connect with the broadband modem which is
		purchased from your ISP.
		For assistance setting up your modem, contact your ISP.
The wireless Internet	•	Check the wireless interference.
connection is unsta-		- Reset your wireless router or access point to factory defaults
ble.
ble.		and reconfigure the settings.
		For details about setting your wireless router or access point,
		refer to the documentation or user manual of the unit.
		- Update the firmware of your wireless router or access point
		to the latest version available on the manufacturer's site.
		- Try moving the wireless router or access point in a central
		position. A couple of feet will sometimes make a big differ-
		ence in signal strength.
		- If you are using an access point, try changing the channel, as
		another access point may be interfering.
		- Contact your ISP to ensure they are not experiencing techni-
		cal problems.

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Contents ViewSonic For Canada For U.S.ACE Conformity for European Countries Following information is only for EU-member statesIndustry Canada Notice TTE Compliance Statement FCC Radiation Exposure StatementImportant Safety Instructions Declaration of RoHS Compliance Copyright Information Product disposal at end of product life Product Registration For Your RecordsTable of contents Cleaning and care Using the Peripheral DevicesBios Setup Utility System RecoverySpecifications Other information TroubleshootingTypographics Overview of your documentationDocument type Package contents Front view Getting to know the PCTouring the PC Vents Getting to know the PCRear view Computer stand Eject button Right-side viewSpecial keyboard buttons front view Wired keyboard and mouseLeft-side view Function key Performed task Overview of the wired mouse front view Indicator lightsPreparing to setup your PC Setting up the PCConnecting the power Setting up the PCCustomizing the mouse settings Connecting the wired keyboard and mouseTurning off the PC Turning on the PCBrightness control Configuring the displayConnecting to a wired network Using the PCConnecting to the Internet Connecting to a wireless network for select models Using the PCUsing the webcam Inserting a disc Using the optical disc driveCD-writable drives DVD-Writable drivesUsing the PC Removing a disc Reading a discWriting to a disc Using memory cards Using the PC Computer Using the touch screen for select modelsSelecting items with your touch screen Connecting USB devices Using the Peripheral DevicesRemoving USB devices Using the Peripheral DevicesScreen and computer Cleaning and careCleaning the screen and computer Storing your computer Cleaning and careCleaning the discs Keyboard and mouse Cleaning your keyboard and mouseWhen to Use the Bios Setup Utility Bios Setup UtilityArea Descriptions Bios Setup UtilityAdvanced Bios Features menu Standard Cmos Features menuLoad Optimized Defaults menu Exit Without Saving menu Set Password menuSave & Exit Setup menu When to Use System Recovery System RecoveryRunning ViewSonic Recovery Manager Click ViewSonic Recovery Manager ViewSonic VPC101System Recovery Restarting may take several seconds to finish Running Recovery Disc Creation Tool Click Recovery Disc Creation Tool System Recovery Using the recovery DVD Restarting may take several seconds to finish Power problems TroubleshootingFrequently asked questions FAQ Internet access problems TroubleshootingOptical discs problems Display problems Keyboard and mouse problems Sound and microphone problems Miscellaneous problems Model VPC101 SpecificationsSpecifications Customer Support Other informationOther information Exclusion of damages Limitation of implied warrantiesEffect of state law Sales outside the U.S.A. and Canada