Konica Minolta IP-011 manual Basic Troubleshooting, General Problems of Printing

Page 92

Basic Troubleshooting

This section describes how to troubleshoot. If troubles are not removed by using the following countermeasures, contact a service provider.

There are some basic conditions which cause various abnormalities. Before taking a trouble as a special case, first refer to the following basic countermeasures.

Check the power of the copier and computers and cable connections.

Check the LCD of the copier to find information concerning the current trouble.

If possible, print the “Test Print” to check that the settings are appropriate.

Check the current status of the Printer Controller.

Check the current status shown on the LCD of the Operation Panel.

Press the [SCANNER/PRINTER] button and press [3. Detail Message] of the printer mode basic screen to check the job status.

Additionally, check the Status Monitor. You can find if the Printer Controller is processing your job or not on the status message. When your job is not displayed on the status message, it is considered that the Printer Controller has already finished printing your job.

When your job is being processed or waiting for being printed, the current status is displayed on the dialog shown by double-clicking [Start]-[Settings]-[Printers]-[KONICA IP-011].

General Problems of Printing

The “OHT Film” is not selectable.

Select a bypass tray with which OHT can be used.

The Printer Controller does not respond to the “Print” command.

Check that [KONICA IP-011] is selected as a current printer.

It is required to select [KONICA IP-011] as a present printer on Windows before printing.

Check that the power switch of the copier is turned on.

Print the “Test Print”.

When you can not print a job from a computer even though you can print a test print, contact a system administrator or a service provider.

IP-011 Printer Controller Appendix A-3

Image 92
Contents USER’S Guide Page Make sure to read before use Contents Operation Panel Setup Appendix a Troubleshooting Appendix A-1 Appendix B Product Specifications Appendix B-1Index Appendix B-2Introduction FCC RegulationsAbout Registered Trademarks CopyrightAbout Supplied Items About Positioning of This Manual About Composition of This ManualCase of using Windows 95/98 Case of using Windows NTSystem Requirements WindowsRules in This Manual Outline Outline Contents of This Chapter Copy Mode and Printer Mode Outline of the Printer ControllerIP-011 and Printer Engine Conceptual ConnectionInterface IP-011 Hardware ConfigurationOutline Data Flow TCP/IP,IPX/SPX NICHow to Use Memory Memory UpgradingGeneral View Outline About the Printer Tools About the Printer ToolsAbout the Status Monitor About the Control PanelAbout the Printer Driver Compliant OSSetup Setup Contents of This Chapter Installation of the Printer Driver Before InstallationFiles to be Installed Models and Environment of ComputersInstallation with the User Software CD SetupInstallation to Windows95/98 Setup Installation by using Add Printer Installation by Using the Plug & PlayInstallation to WindowsNT4.0 Printer Management on WindowsNTInstallation by Using the User Software CD Default C\Program Files\Konica IP-011 Uninstallation of the Printer Driver Test Print Setup Print from Applications Print SettingsDisplaying the Setup Screen Execution of PrintingSetup Contents of Settings 14 IP-011 Printer Controller Paper tab 16 IP-011 Printer Controller Watermark tab 18 IP-011 Printer Controller Printer Driver Printer Driver Contents of This Chapter Cancel Working EnvironmentProperty of Printer Driver ApplyPrinter Driver Printer Driver Function List COM1, COM2 FileWhether borders are printed or not Chapter Printer Driver Original paper you can set differsAlphabetic Order AboutAdd Port AlternatePrinter Driver Back cover Capture printer portDelete port DefaultCopies Printer Driver Duplex printing Front Cover End CaptureFinisher Front/Back Cover- Paper Tray Front/Back Cover-Paper TypeGroup LayoutOption Tray New DriverOption Printer Driver Orientation Output trayProtection Paper trayPort settings Paper typePrint page borders Print qualitySet up-Paper Size Printer Driver Print using the following driverSet up-Original Paper Settings of the two-way communication function SharingSmoothing SortPrinter Driver Spool settings StapleTimeout settings Printer Driver Watermark ZoomChapter Alternate Sorting Layout 24 IP-011 Printer Controller Plain Thick None Trays DB-209 DB-409 Paper Size Control Panel Setup Control Panel Setup Contents of This Chapter About the Control Panel Control Panel of the CopierControl Panel Setup How to Enter Settings on the LCD PanelItem Selection Information EntryPrinter Mode Basic Screen SettingCancel Job Printer Menu ScreenPrinter Setting screen Main MenuPrevions Numeric keysProcedures of the Printer Setting Setting screen of the selected item is DisplayedControl Panel Setup Configuration of Printer Setting Menu TCP/IP Setup NetWare SetupPassword Protection English French Italy German SpanishControl Panel Setup Print Quality O TimeoutCMD Error ErrorSelect Language Functions of the Printer SettingNetwork Setup Timeout Print QualityTest Print CMD ErrorError Factory Default HelpStatus Monitor and Control Panel Status Monitor and Control Panel Contents of This Chapter Printer Setting tab Configuration tabStatus Monitor and Control Panel Status Monitor and Control PanelHow to Install Status Monitor and Control Panel Working EnvironmentHow to Operate the Status Monitor Starting the Status MonitorFinishing the Status Monitor Restarting the Status MonitorShow/Hide the Status Monitor Case of Reducing the Display Display ChangeCase of Expanding the Display Starting the Control Panel Finishing the Control PanelSet Default Buttons of the Control PanelSettings of Paper Printer Setting Confirmation of Configurations Appendix a Trouble Shooting Appendix a Troubleshooting Error Message Error messages shown on the Status Monitor are as followsBasic Troubleshooting General Problems of PrintingPrinter Controller does not respond to the Print command OHT Film is not selectableAppendix a Troubleshooting You can not print the test printMemory Error / Memory Overflow / Overrun Duplex option is not displayedAppendix B Product Specifications Appendix B Product Specifications A4R A5R B5RAppendix B Product Specifications Index Index IndexIndex Page Konica Corporation