Lenovo C400 manual Appendix D. Service and Support, Online technical support

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Appendix D. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at http://www.lenovo.com/think/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a ThinkPad or ThinkCentre computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number, and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For a list of Service and Support phone numbers, see “Worldwide telephone list” on page E-17.Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. If the number for your country or region is not listed, contact your reseller or Lenovo marketing representative.

© Lenovo 2005. Portions © IBM Corp. 2004.

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Contents C400 Wireless Projector User’s Guide Page C400 Wireless Projector User’s Guide Page On-Screen Display menu Appendix G. Electronic emissions Safety information Vi C400 Wireless Projector User’s Guide Power cords and power adapters General safety guidelinesService Batteries Extension cords and related devicesPlugs and outlets Heat and product ventilation CD and DVD drive safetyC400 Wireless Projector User’s Guide Registering your option Xii C400 Wireless Projector User’s Guide Product description Standard Accessories Packing checklistFront angle of projector Projector featuresKeypad on projector Back angle of projectorSide view of the projector Connectors on back of the projectorBottom view of the projector Starting the projector Setting up the projectorTurning off the projector Positioning the projector Zoom max/min Adjusting the image Adjusting the projector level and heightAdjusting the volume Installation Using the wireless featuresUsing the projector software Starting a wireless projecting sessionBinding and Unbinding a Projector Retrieving the property of a projector Status of the projector Wireless software configurationSelecting adapter Remote controller emulation USB image display Buttons of the remote emulation controllerEnding projection Wireless projector system tray iconExit Uninstallation10C400 Wireless Projector User’s Guide Remote mouse control using USB Connecting devices to the projectorConnecting devices Connecting to a computer monitor Cleaning the projector MaintenanceCleaning the lens Cleaning the case2C400 Wireless Projector User’s Guide Using the security slot Resetting the lamp timer4C400 Wireless Projector User’s Guide Before you begin Using the projector featuresFigure below provides an illustration of the remote Using the remote controlOperating range Projector and remote control buttonsOperation description OpenPrevious Full Screen ModeNext Auto Slide Show/Manual Slide ShowNavigating the OSD On-Screen Display menu controlsLanguage Quality menuColor Temperature Description Default BrightnessContrast SharpnessCancel Description Default GammaProperties menu Color SpaceOptions menu Description Default Vertical positionKeystone Aspect RatioSetup menu Video automatic gain control Description Default Video typeProjection FrequencyDescription Default Pip Size Information settings menuPip Position Pip InputProjector wireless configuration Disable WEP Enable WEPWireless Repair Refresh Session Key10C400 Wireless Projector User’s Guide Common problems and solutions Appendix A. TroubleshootingTips for troubleshooting Troubleshooting informationOSD Lamp-ready LED number of flashes Explanation Power LED number of flashes ExplanationProjector LEDs 4C400 Wireless Projector User’s Guide Wireless Setting → Enable WEP/Disable WEP Appendix B. Frequently asked questions FAQ’sWireless Setting→ Wireless Repair in the OSD Hardware→ Device Management is enabled. ThenIf the prompt No Wlan adapter Property→ Hardware→ Device ManagementAppendix C. Specifications 2C400 Wireless Projector User’s Guide Telephone technical support Appendix D. Service and SupportOnline technical support 2C400 Wireless Projector User’s Guide Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover What Lenovo Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Part 2 Country-unique Terms Uruguay PeruVenezuela North AmericaIndia Cambodia and LaosCAMBODIA, INDONESIA, and Laos Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUConsumers Germany EgyptFrance Items for Which Lenovo is Not Liable HungaryIreland United Kingdom SlovakiaTypes of Warranty Service Part 3 Warranty InformationWarranty Period Courier or Depot Service On-site ServiceCustomer Carry-In or Mail-In Service CRU and On-site ServiceCountry or Region Telephone Number Worldwide telephone list18C400 Wireless Projector User’s Guide Country or Region Telephone Number Guarantee supplement for Mexico Appendix F. Notices Trademarks Avis de conformite a la reglementation d’Industrie Canada Appendix G. Electronic emissions noticesIndustry Canada Class a emission compliance statement Union Européenne Directive Conformité électromagnétique Unione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMCAdditional Compliances Notices Page Part Number 40Y7781