Lenovo G465, G565 manual Troubleshooting Sound problems, Battery problems, Hard disk drive problem

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Chapter 5. Troubleshooting

Sound problems

No sound can be heard from	• Make sure that:
the speaker even when the vol-	- The Mute function is off.
ume is turned up.	- The headphone jack is not used.
	- Speakers are selected as the playback device.

Battery problems

Your computer shuts down	• Discharge and recharge the battery.
before the battery status indica-
tor shows empty.
-or-
Your computer operates after
the battery status indicator
shows empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

The battery does not charge.	• For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not	• In the Boot menu in BIOS setup utility, make sure that the
work.	hard disk drive is included in the Boot Device Priority
	correctly.

A startup problem

The Microsoft® Windows oper-	• Use the OneKey Rescue system to help solve or identify
ating system does not start.	your problem. For details about OneKey Rescue system, see
	“Chapter 4. OneKey Rescue system” on page 26.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You
	will need to free more hard disk space on your system
	partition (C drive).
Fail to restore system partition	• The system partition, such as the partition size or the drive
to factory default.	capacity of C, has been modified.

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Contents Lenovo G465/G565 Regulatory Notice Contents Page „ G465 Getting to know your computerTop view Getting to know your computer „ G565Camera Select Models only Getting to know your computer IntegratedEnergy SpeakersFan louvers Left-side viewRJ-45 port VGA portOptical drive Right-side viewFront view Bottom view „ Configuring the operating system „ Conncting to the powerLearning the basics „ Reading the manualsLearning the basics „ Shutting down your computer„ Charging the battery „ Checking battery status„ Handling the battery „ Removing the battery packUsing the touchpad „ Numeric keypad G465 Using the keyboard„ Function key combinations Learning the basics „ Using memory cards not supplied Connecting external devices„ Connecting a Bluetooth device Select models only „ Connecting a universal serial bus USB device„ Energy Management button b Select models only „ OneKey Rescue system button aSpecial keys and buttons Caps lock indicator G465 G565 Num lock indicator G465 System status indicators„ Attaching a security lock not supplied „ Using VeriFaceSecuring your computer „ Using passwords Wired connection Connecting to the InternetConnecting to the Internet „ Software configuration„ Hardware connection Wi-Fi WiMAX Wireless connectionHardware connection „ Introduction OneKey Rescue systemOneKey Rescue system OneKey Rescue system Frequently asked questions TroubleshootingHow can I install the device drivers? Display problems TroubleshootingKeyboard problems Troubleshooting Password problemSleep or hibernation problems Puter does not work Computer screen problemsBattery problems Troubleshooting Sound problemsHard disk drive problem Startup problemRespond Troubleshooting Other problemsAppendix A. CRU instructions Replacing the batteryHandling a hard disk drive Appendix A. CRU instructionsAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive Appendix A. CRU instructions „ What this warranty covers Appendix B. Lenovo limited warranty„ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix B. Lenovo limited warranty „ Your additional responsibilities „ Replacement of a product or part„ Use of personal information „ What this warranty does not cover„ Limitation of liability „ Other rights „ Dispute resolution„ European Economic Area EEA Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Energy star information Appendix C. Product specific NoticesWindows Appendix C. Product specific Notices„ Federal Communications Commission FCC Statement Electronic emissions notices„ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement„ German Class B Compliance Statement Appendix C. Product specific Notices „ European Union Compliance Statement Class B Compliance G465 G565 Form Factor Appendix D. SpecificationsSystem PortsTrademarks Index ProblemsIndex Page Do not Return IT to the Store New World. New Thinking.TM