Lenovo G565, G465 manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions ------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo G465/G565 Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

How can I upgrade or replace a customer replaceable unit (CRU)?

See “Appendix A. CRU instructions” on page 35 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 26.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix B. Lenovo limited warranty” on page 45.

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Contents Lenovo G465/G565 Regulatory Notice Contents Page Top view Getting to know your computer„ G465 „ G565 Getting to know your computerGetting to know your computer Integrated Camera Select Models onlyEnergy SpeakersLeft-side view Fan louversRJ-45 port VGA portRight-side view Optical driveFront view Bottom view „ Conncting to the power „ Configuring the operating systemLearning the basics „ Reading the manuals„ Shutting down your computer Learning the basics„ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryUsing the touchpad Using the keyboard „ Numeric keypad G465„ Function key combinations Learning the basics Connecting external devices „ Using memory cards not supplied„ Connecting a universal serial bus USB device „ Connecting a Bluetooth device Select models onlySpecial keys and buttons „ OneKey Rescue system button a„ Energy Management button b Select models only System status indicators Caps lock indicator G465 G565 Num lock indicator G465Securing your computer „ Using VeriFace„ Attaching a security lock not supplied „ Using passwords Connecting to the Internet Wired connection„ Hardware connection „ Software configurationConnecting to the Internet Wireless connection Wi-Fi WiMAXHardware connection OneKey Rescue system OneKey Rescue system„ Introduction OneKey Rescue system Troubleshooting Frequently asked questionsHow can I install the device drivers? Troubleshooting Display problemsSleep or hibernation problems Troubleshooting Password problemKeyboard problems Computer screen problems Puter does not workTroubleshooting Sound problems Battery problemsHard disk drive problem Startup problemTroubleshooting Other problems RespondReplacing the battery Appendix A. CRU instructionsAppendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive Appendix A. CRU instructions Appendix B. Lenovo limited warranty „ What this warranty coversAppendix B. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems „ Replacement of a product or part „ Your additional responsibilities„ What this warranty does not cover „ Use of personal information„ Limitation of liability „ European Economic Area EEA „ Dispute resolution„ Other rights Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Appendix C. Product specific Notices Energy star informationAppendix C. Product specific Notices WindowsElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada Appendix C. Product specific Notices „ European Union Compliance Statement Class B Compliance Appendix D. Specifications G465 G565 Form FactorSystem PortsTrademarks Problems IndexIndex Page Do not Return IT to the Store New World. New Thinking.TM