Lenovo G565, G465 manual How to obtain warranty service, Appendix B. Lenovo limited warranty

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Appendix B. Lenovo limited warranty

How to obtain warranty service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.

Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for location-specific information.

What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your Service Provider may direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to install.

If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a CRU by you, your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled “Warranty information”.

If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least functionally equivalent.

If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.

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Contents Lenovo G465/G565 Regulatory Notice Contents Page Top view Getting to know your computer„ G465 „ G565 Getting to know your computerEnergy Getting to know your computer IntegratedCamera Select Models only SpeakersRJ-45 port Left-side viewFan louvers VGA portRight-side view Optical driveFront view Bottom view Learning the basics „ Conncting to the power„ Configuring the operating system „ Reading the manuals„ Shutting down your computer Learning the basics„ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryUsing the touchpad Using the keyboard „ Numeric keypad G465„ Function key combinations Learning the basics Connecting external devices „ Using memory cards not supplied„ Connecting a universal serial bus USB device „ Connecting a Bluetooth device Select models onlySpecial keys and buttons „ OneKey Rescue system button a„ Energy Management button b Select models only System status indicators Caps lock indicator G465 G565 Num lock indicator G465Securing your computer „ Using VeriFace„ Attaching a security lock not supplied „ Using passwords Connecting to the Internet Wired connection„ Hardware connection „ Software configurationConnecting to the Internet Wireless connection Wi-Fi WiMAXHardware connection OneKey Rescue system OneKey Rescue system„ Introduction OneKey Rescue system Troubleshooting Frequently asked questionsHow can I install the device drivers? Troubleshooting Display problemsSleep or hibernation problems Troubleshooting Password problemKeyboard problems Computer screen problems Puter does not workHard disk drive problem Troubleshooting Sound problemsBattery problems Startup problemTroubleshooting Other problems RespondReplacing the battery Appendix A. CRU instructionsAppendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive Appendix A. CRU instructions Appendix B. Lenovo limited warranty „ What this warranty coversAppendix B. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems „ Replacement of a product or part „ Your additional responsibilities„ What this warranty does not cover „ Use of personal information„ Limitation of liability „ European Economic Area EEA „ Dispute resolution„ Other rights Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Appendix C. Product specific Notices Energy star informationAppendix C. Product specific Notices WindowsElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada Appendix C. Product specific Notices „ European Union Compliance Statement Class B Compliance System Appendix D. SpecificationsG465 G565 Form Factor PortsTrademarks Problems IndexIndex Page Do not Return IT to the Store New World. New Thinking.TM