Lenovo 1739, 1938, 1962 DVD problems, CD or DVD does not work, Black screen instead of DVD video

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An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

•If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

•If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 55.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 55.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

•Verify that the disc is inserted correctly, with its label up.

•Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

•Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 43 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 67 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 69.

DVD problems

Select your symptom from the following list:

•“Black screen instead of DVD video” on page 55

•“DVD movie will not play” on page 56

•“No audio or intermittent audio while playing DVD movie” on page 56

•“Playback is very slow or choppy” on page 56

•“Invalid disc or no disc found message” on page 56

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Chapter 10. Troubleshooting and diagnostics 55

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Contents ThinkCentre User Guide Second Edition October Copyright Lenovo Contents Appendix A. Notices Static electricity prevention Important safety informationService and upgrades Extension cords and related devices Power cords and power adaptersHeat and product ventilation Plugs and outletsExternal devices Operating environment Modem safety informationLaser compliance statement Power supply statementCleaning and maintenance Viii ThinkCentre User Guide Product overview FeaturesColor temperature adjustment System management featuresInput/Output I/O features Power supplyPreinstalled operating system Preinstalled software programsSoftware provided by Lenovo SpecificationsSoftware overview ThinkVantage Password Manager Product RecoveryLenovo ThinkVantage Tools Lenovo WelcomeAdobe Reader Antivirus software Locations Front connector, control, and indicator locations Rear connector locations Locating connectors on the rear of your computerConnector Description Adjusting the computer standMachine type and model label Machine type and model labelThinkCentre User Guide Frequently asked questions Using your computerUsing the keyboard Using Windows shortcut keysUsing a fingerprint reader Using the blue ThinkVantage buttonUsing the wheel mouse Adjusting audioSetting the volume from Control Panel Setting the volume from the desktopUsing CDs and DVDs Adding the volume icon to the taskbarRecording a CD or DVD Handling and storing CD and DVD mediaPlaying a CD or DVD Color temperature adjustment Using the single-touch and multi-touch featureUsing the single-touch feature Using the multi-touch featureSwitching to RGB adjustment Selecting a pre-defined color temperatureMaking brightness adjustment Red-adjustment Green-adjustment Blue-adjustment ExitUsing your computer ThinkCentre User Guide You and your computer Accessibility and comfortArranging your workspace ComfortElectrical outlets and cable lengths Glare and lightingAir circulation Replacement power cords Voltage-selection switchRegister your computer with Lenovo Moving your computer to another country or regionThinkCentre User Guide Security Security featuresAttaching an integrated cable lock Using passwordsBios passwords Setting the fingerprint reader Windows passwordsUsing and understanding firewalls Protecting data against virusesThinkCentre User Guide Installing external options Installing or replacing hardwareInstalling or replacing hardware Replacing the wireless mouse Replacing the wireless keyboardOpening the battery compartment Obtaining device drivers Closing the battery compartment coverCreating recovery media Recovery informationCreating and using recovery media Performing a backup operation Using recovery mediaPerforming backup and recovery operations Click the Restore your system from a backup icon Performing a recovery operationUsing the Rescue and Recovery workspace Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers Recovery information ThinkCentre User Guide Viewing and changing settings Using the Setup Utility programStarting the Setup Utility program Power-On Password Password considerationsAdministrator Password Hard Disk PasswordSelecting a startup device Enabling or disabling a deviceSelecting a temporary startup device Selecting or changing the startup device sequenceExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing the Bios from a disc Click Downloads and drivers Updating flashing the Bios from your operating systemUsing System Update Preventing problemsKeeping your computer current Getting the latest device drivers for your computerBasics Computer Cleaning your computerKeyboard Optical mouseMoving your computer Good maintenance practicesCleaning a glass-screen surface Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting Troubleshooting procedureNo audio in Windows Audio problemsNo audio in DOS applications or games CD problemsSound comes from one external speaker only Black screen instead of DVD video DVD problemsCD or DVD does not work No audio or intermittent audio while playing DVD movie DVD movie will not playPlayback is very slow or choppy Invalid disc or no disc found messageAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Mouse or pointing device does not work Wireless keyboard does not workPointer on the screen does not move smoothly with the mouse Fingerprint reader does not workImage appears to be flickering Monitor problemsWrong characters appear on the screen Image is discolored Networking problemsEthernet problems Your computer cannot connect to the network Wake on LAN feature is not workingClick Start Control Panel Click Hardware and Sound Adapter stops working for no apparent reasonBluetooth problems Wireless LAN problemWireless WAN problem An option that was just installed does not work Option problemsSound does not come from the Bluetooth headphone An option that previously worked does not work nowClick Disk Cleanup Performance and lockup problemsInsufficient free hard disk drive space Click Start ComputerExcessive number of fragmented files Printer problemsSerial port problems Software does not work as expected Software problemsDiagnostic programs USB problemsRunning the diagnostic program from a diagnostic disc Creating a diagnostic discLenovo ThinkVantage Toolbox PC-Doctor for DOSGetting information, help, and service Using the documentation and diagnostic programs Help and serviceCalling for service Lenovo Support Web sitePurchasing additional services Using other servicesThinkCentre User Guide Appendix A. Notices Trademarks Export classification notice Appendix B. Regulatory informationTelevision output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Recycling information Appendix C. Weee and recycling informationImportant information for the European Directive 2002/96/EC ThinkCentre User Guide Index Optical mouse cleaning Password Administrator Considerations Page 0B03427
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