Lenovo 1763, 1938, 1962, 1942, 1837, 1782 Networking problems, Image is discolored, Ethernet problems

Page 70

Actions:

•The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.

Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

•The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

•You can reset the refresh rate through your operating system Control Panel:

On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Adjust screen resolution ➙ Advanced Settings. Then click the Monitor tab and select a new refresh rate.

•See your operating system documentation or help for further information on monitor settings.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 69 for details.

The image is discolored

Symptom: The image is discolored.

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 69 for details.

Networking problems

The following are the most common networking problems. Select your networking problem from the following list:

•“Ethernet problems” on page 60

•“A wireless LAN problem” on page 62

•“A wireless WAN problem” on page 62

•“Bluetooth problems” on page 62

For more information, see “Help and Support” on page 69.

Ethernet problems

For Ethernet problems, select your symptom from the following list:

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Contents ThinkCentre User Guide Second Edition October Copyright Lenovo Contents Appendix A. Notices Service and upgrades Important safety informationStatic electricity prevention Power cords and power adapters Extension cords and related devicesExternal devices Plugs and outletsHeat and product ventilation Modem safety information Operating environmentCleaning and maintenance Power supply statementLaser compliance statement Viii ThinkCentre User Guide Features Product overviewInput/Output I/O features System management featuresColor temperature adjustment Power supplyPreinstalled software programs Preinstalled operating systemSoftware overview SpecificationsSoftware provided by Lenovo Lenovo ThinkVantage Tools Product RecoveryThinkVantage Password Manager Lenovo WelcomeAdobe Reader Antivirus software Locations Front connector, control, and indicator locations Locating connectors on the rear of your computer Rear connector locationsAdjusting the computer stand Connector DescriptionMachine type and model label Machine type and model labelThinkCentre User Guide Using the keyboard Using your computerFrequently asked questions Using Windows shortcut keysUsing the wheel mouse Using the blue ThinkVantage buttonUsing a fingerprint reader Adjusting audioUsing CDs and DVDs Setting the volume from the desktopSetting the volume from Control Panel Adding the volume icon to the taskbarPlaying a CD or DVD Handling and storing CD and DVD mediaRecording a CD or DVD Using the single-touch feature Using the single-touch and multi-touch featureColor temperature adjustment Using the multi-touch featureMaking brightness adjustment Selecting a pre-defined color temperatureSwitching to RGB adjustment Red-adjustment Green-adjustment Blue-adjustment ExitUsing your computer ThinkCentre User Guide Arranging your workspace Accessibility and comfortYou and your computer ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Register your computer with Lenovo Voltage-selection switchReplacement power cords Moving your computer to another country or regionThinkCentre User Guide Security features SecurityBios passwords Using passwordsAttaching an integrated cable lock Using and understanding firewalls Windows passwordsSetting the fingerprint reader Protecting data against virusesThinkCentre User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Replacing the wireless keyboard Replacing the wireless mouseOpening the battery compartment Closing the battery compartment cover Obtaining device driversCreating and using recovery media Recovery informationCreating recovery media Performing backup and recovery operations Using recovery mediaPerforming a backup operation Using the Rescue and Recovery workspace Performing a recovery operationClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Recovery information ThinkCentre User Guide Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Administrator Password Password considerationsPower-On Password Hard Disk PasswordSelecting a temporary startup device Enabling or disabling a deviceSelecting a startup device Selecting or changing the startup device sequenceExiting from the Setup Utility program Updating flashing the Bios from a disc Using system programsUpdating system programs Updating flashing the Bios from your operating system Click Downloads and driversKeeping your computer current Preventing problemsUsing System Update Getting the latest device drivers for your computerBasics Keyboard Cleaning your computerComputer Optical mouseCleaning a glass-screen surface Good maintenance practicesMoving your computer Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure TroubleshootingAudio problems No audio in WindowsSound comes from one external speaker only CD problemsNo audio in DOS applications or games CD or DVD does not work DVD problemsBlack screen instead of DVD video Playback is very slow or choppy DVD movie will not playNo audio or intermittent audio while playing DVD movie Invalid disc or no disc found messageKeyboard, mouse, or pointing device problems Intermittent problemsAll or some keys on the keyboard do not work Pointer on the screen does not move smoothly with the mouse Wireless keyboard does not workMouse or pointing device does not work Fingerprint reader does not workWrong characters appear on the screen Monitor problemsImage appears to be flickering Ethernet problems Networking problemsImage is discolored Click Start Control Panel Click Hardware and Sound Wake on LAN feature is not workingYour computer cannot connect to the network Adapter stops working for no apparent reasonWireless WAN problem Wireless LAN problemBluetooth problems Sound does not come from the Bluetooth headphone Option problemsAn option that was just installed does not work An option that previously worked does not work nowInsufficient free hard disk drive space Performance and lockup problemsClick Disk Cleanup Click Start ComputerSerial port problems Printer problemsExcessive number of fragmented files Software problems Software does not work as expectedUSB problems Diagnostic programsLenovo ThinkVantage Toolbox Creating a diagnostic discRunning the diagnostic program from a diagnostic disc PC-Doctor for DOSGetting information, help, and service Calling for service Help and serviceUsing the documentation and diagnostic programs Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre User Guide Appendix A. Notices Trademarks Television output notice Appendix B. Regulatory informationExport classification notice Electronic emissions noticesIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Important information for the European Directive 2002/96/EC Appendix C. Weee and recycling informationRecycling information ThinkCentre User Guide Index Optical mouse cleaning Password Administrator Considerations Page 0B03427
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