Lenovo 1782, 1938, 1962, 1942, 1837, 1739, 1762, 1665, 1738, 1664 Getting information, help, and service

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Chapter 11. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

Note: The Lenovo ThinkVantage Tools program is only available on computers preinstalled with the Windows 7 operating system from Lenovo.

To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Help and Support

The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft, such as updating drivers, accessing ThinkVantage Technologies, and accessing user manuals.

To access the Windows Help and Support information system, click Start ➙ Help and Support.

Safety and Warranty

The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product.

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following:

•Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.

•Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations.

•Purchase upgrades and extended hardware repair services.

•Download the latest device drivers and software updates for your computer model.

•Access the online manuals for your products.

•Access the Lenovo Limited Warranty.

© Copyright Lenovo 2011

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Contents ThinkCentre User Guide Second Edition October Copyright Lenovo Contents Appendix A. Notices Service and upgrades Important safety informationStatic electricity prevention Extension cords and related devices Power cords and power adaptersExternal devices Plugs and outletsHeat and product ventilation Operating environment Modem safety informationCleaning and maintenance Power supply statementLaser compliance statement Viii ThinkCentre User Guide Product overview FeaturesPower supply System management featuresColor temperature adjustment Input/Output I/O featuresPreinstalled operating system Preinstalled software programsSoftware overview SpecificationsSoftware provided by Lenovo Lenovo Welcome Product RecoveryThinkVantage Password Manager Lenovo ThinkVantage ToolsAdobe Reader Antivirus software Locations Front connector, control, and indicator locations Rear connector locations Locating connectors on the rear of your computerConnector Description Adjusting the computer standMachine type and model label Machine type and model labelThinkCentre User Guide Using Windows shortcut keys Using your computerFrequently asked questions Using the keyboardAdjusting audio Using the blue ThinkVantage buttonUsing a fingerprint reader Using the wheel mouseAdding the volume icon to the taskbar Setting the volume from the desktopSetting the volume from Control Panel Using CDs and DVDsPlaying a CD or DVD Handling and storing CD and DVD mediaRecording a CD or DVD Using the multi-touch feature Using the single-touch and multi-touch featureColor temperature adjustment Using the single-touch featureRed-adjustment Green-adjustment Blue-adjustment Exit Selecting a pre-defined color temperatureSwitching to RGB adjustment Making brightness adjustmentUsing your computer ThinkCentre User Guide Comfort Accessibility and comfortYou and your computer Arranging your workspaceAir circulation Glare and lightingElectrical outlets and cable lengths Moving your computer to another country or region Voltage-selection switchReplacement power cords Register your computer with LenovoThinkCentre User Guide Security Security featuresBios passwords Using passwordsAttaching an integrated cable lock Protecting data against viruses Windows passwordsSetting the fingerprint reader Using and understanding firewallsThinkCentre User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Replacing the wireless mouse Replacing the wireless keyboardOpening the battery compartment Obtaining device drivers Closing the battery compartment coverCreating and using recovery media Recovery informationCreating recovery media Performing backup and recovery operations Using recovery mediaPerforming a backup operation Using the Rescue and Recovery workspace Performing a recovery operationClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Recovery information ThinkCentre User Guide Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Hard Disk Password Password considerationsPower-On Password Administrator PasswordSelecting or changing the startup device sequence Enabling or disabling a deviceSelecting a startup device Selecting a temporary startup deviceExiting from the Setup Utility program Updating flashing the Bios from a disc Using system programsUpdating system programs Click Downloads and drivers Updating flashing the Bios from your operating systemGetting the latest device drivers for your computer Preventing problemsUsing System Update Keeping your computer currentBasics Optical mouse Cleaning your computerComputer KeyboardCleaning a glass-screen surface Good maintenance practicesMoving your computer Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting Troubleshooting procedureNo audio in Windows Audio problemsSound comes from one external speaker only CD problemsNo audio in DOS applications or games CD or DVD does not work DVD problemsBlack screen instead of DVD video Invalid disc or no disc found message DVD movie will not playNo audio or intermittent audio while playing DVD movie Playback is very slow or choppyKeyboard, mouse, or pointing device problems Intermittent problemsAll or some keys on the keyboard do not work Fingerprint reader does not work Wireless keyboard does not workMouse or pointing device does not work Pointer on the screen does not move smoothly with the mouseWrong characters appear on the screen Monitor problemsImage appears to be flickering Ethernet problems Networking problemsImage is discolored Adapter stops working for no apparent reason Wake on LAN feature is not workingYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWireless WAN problem Wireless LAN problemBluetooth problems An option that previously worked does not work now Option problemsAn option that was just installed does not work Sound does not come from the Bluetooth headphoneClick Start Computer Performance and lockup problemsClick Disk Cleanup Insufficient free hard disk drive spaceSerial port problems Printer problemsExcessive number of fragmented files Software does not work as expected Software problemsDiagnostic programs USB problemsPC-Doctor for DOS Creating a diagnostic discRunning the diagnostic program from a diagnostic disc Lenovo ThinkVantage ToolboxGetting information, help, and service Lenovo Support Web site Help and serviceUsing the documentation and diagnostic programs Calling for servicePurchasing additional services Using other servicesThinkCentre User Guide Appendix A. Notices Trademarks Electronic emissions notices Appendix B. Regulatory informationExport classification notice Television output noticeIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Important information for the European Directive 2002/96/EC Appendix C. Weee and recycling informationRecycling information ThinkCentre User Guide Index Optical mouse cleaning Password Administrator Considerations Page 0B03427