Kodak A-61557 manual Problem solving, Helpful hints, Error Codes Possible Solution

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Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i6000 Series Check Scanners.

Periodic and scheduled cleanings should be performed before determining if any further problem resolution is needed. Refer to Chapter 4, Maintenance for complete cleaning procedures.

Helpful hints:

Always jog the documents to align the leading and bottom edges. Visually check the leading edges for bent or curled corners and straighten them as needed.

Place the stack of documents halfway into the input tray, then slide the stack forward until the left indicator light comes on.

Be sure the exit wire stop is extended enough to allow for approximately 1/2-inch more than the longest document.

 

Error Codes

Possible Solution

212

No checks

There are no checks in the input tray.

 

 

A scan cycle has been started, but the left LED is not on, indicating that

 

 

no documents are present.

 

 

• Restack the batch of documents and insert them back into the input

 

 

tray. Slide them forward until the LED comes on.

 

 

 

216

Mis-Feed

Documents are not feeding.

 

 

• Remove the documents and re-align the leading edges.

 

 

• Check for bent or excessively curled leading edges and straighten as

 

 

needed.

 

 

• Verify that the documents are not stuck together.

 

 

• Be sure that checks are properly inserted in the input tray for scanning.

 

 

• Rescan the documents.

 

 

If this error continues, it may indicate that:

 

 

• The entry separation drive roller may be dirty

 

 

• Something may be lodged in the document path.

 

 

 

217

Double Document Feed

More than one document has been detected in the document path.

 

 

• Eject the documents to clear the error condition.

 

 

• If the document does not eject, grab the upper edges with both hands

 

 

and wiggle the document back and forth to remove it from the path.

 

 

• Thicker single documents that give a false 217 error condition will have

 

 

to be fed one at a time.

 

 

• Insert and rescan the documents.

 

 

If this error continues, it may indicate that:

 

 

• The entry separation drive roller may be dirty.

 

 

220 Document stopped in the path

A document was stopped in the document path or was slow in exiting.

 

 

• Eject the documents to clear the error condition.

 

 

• If the document does not eject, grab the upper edges with both hands

 

 

and wiggle the document back and forth to remove it from the path.

 

 

• Check for bent or excessively curled leading edges and straighten as

 

 

needed.

 

 

• Check the document path for any debris such as loose paper or

 

 

staples.

 

 

• The entry separation drive roller may need to be cleaned.

A-61557 December 2006

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Contents I6000 Series Check Scanners Contents Safety information User precautions European Union Safety and regulatory agency approvalsUnited States Acoustic emission EMC statementsEuropean Union Peoples Republic of ChinaIntroduction Scanner featuresWhat’s in the box Getting StartedRecommended MinimumDecember Windows Installing the driversDecember Page December Update Device Driver Wizard window is displayed Click Next December Windows XP December Page Select No, not this time and click Next Page December Scanner components Front viewBack view I6090 Scanners only Inside viewUsing the Scanner Turning the scanner on and offDocument Size Documents Scanning yourFor i6060/i6090 Check Scanners For i6015 Check ScannerDaily cleaning MaintenanceProcedures Description CAT NoTo clean the remaining drive rollers Procedure Weekly cleaningDecember Page Cartridge Replacing the inkTroubleshooting Indicator lightsScanner State Clearing a document jam Problem solving Error Codes Possible SolutionHelpful hints Problem Possible Solution Image quality issuesAppendix a Specifications Scanner Dimensions TemperatureMicr recognition Micr data transmissionDecember