Kodak 5.1 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to troubleshoot your printer.

 

Problem

 

Possible Solutions

 

 

 

 

 

 

 

 

 

Printer does not

• Make sure you are using the power cord that came with your printer.

 

power on

 

• Make sure the power cord is connected to the AC adapter, it is plugged into an

 

 

 

 

outlet or power strip, and that the LED on the AC adapter is lit.

 

 

• Make sure that the power cord is securely connected to the power cord port in the

 

 

back of the printer.

 

 

 

 

 

Printer not detected

• Make sure your printer is plugged in and turned on.

 

 

 

 

• If you are using a USB cable, make sure that:

 

 

– it is a USB 2.0 High-Speed cable.

 

 

– it is connected to both your printer and your computer.

 

 

– you restart the computer if the USB cable was disconnected from the printer

 

 

then reconnected, or if power to the printer was interrupted.

 

 

• If you are using a wireless connection, make sure:

 

 

– the Wi-Fi connectivity LED on the printer is glowing steadily.

 

 

– the printer is connected to your wireless network.

 

 

To check:

 

 

 

a. On the printer, press Home.

 

 

b. Press

to select Network Settings, then press OK.

 

 

c. Press

to select View Network Configuration, then press OK.

 

 

Make sure that the Active Connection Type is Wi-Fi, and that the IP

 

 

Address is not zeros.

 

 

– your router is transmitting data.

 

 

– the firewall (excluding WINDOWS Firewall) is allowing the services needed for

 

 

your printer.

 

 

 

For additional information, go to www.kodak.com/go/inkjetnetworking.

 

 

 

 

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

 

problems

 

 

 

 

 

 

 

Carriage jam

• Open the access door and clear any obstructions.

 

 

 

 

• Make sure the printhead and ink cartridges are installed correctly. (The printhead

 

 

and ink cartridges are installed correctly when you hear them click into place.)

 

 

 

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www.kodak.com/go/aiosupport

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Contents Extended User Guide Kodak Hero 5.1 All-in-One PrinterEastman Kodak Company Rochester, NY Table of contents Scanning Mobile PrintingCopying Maintaining Your Printer Kodak Hero 5.1 All-in-One Printer Components Printer OverviewControl panel Feature DescriptionHome Center Software Ordering supplies Configuring printer settings Before you connect Connecting to a wireless networkNetworking Your Printer Connecting to a non-WPS wireless router Listed Not listed If the name of your network isPressing a button Connecting to a WPS wireless routerWith Push Button Configuration Setting up an IP Address Using the LCD keyboardDynamic Dhcp Manual Static Viewing the network configurationConnecting to another Kodak All-in-One Printer Printing the network configurationSelect No, my printer is not listed, then click Next Select Yes, my printer is listed, then click NextIf your printer is connected to a computer with Windows OS Changing from USB to a wireless connectionOn a computer with MAC OS Select Apple System Preferences If your printer is connected to a computer with MAC OS Online Printer Management Tool On any printer-supported computer Accessing the Online Printer Management ToolDirectly from Home Center Software v7.x or higher Configuring printer settings Using the Online Printer Management ToolChanging the printer name Adding an outgoing email profile Setting up Scan To EmailOnline Printer Management Tool Type the User ID and Password for your email account Select Scan To Email Address Book Setting up the email address bookSelect Scan To Email Email Option Setting options for scan to emailOnline Printer Management Tool Before you create a network folder profile Setting up Scan To Network FolderAdding a network folder profile Profile Name Folder Path TypeSelect Scan To Network Folder Scan Settings Setting scan settings for scan to network folderAdding a Google Cloud Print Account Click Register Printer Editing a Google Cloud Print Account Click Claim Printer NowClick Send Test Email to Google Account Adding a Kodak Email Print Service AccountClick Sign in with Google Select Copy & Print Copy Document or Copy Photo Changing printer settings for copying and printingChanging Copy Document or Copy Photo settings Online Printer Management Tool Click Copy & Print Print Photo Changing Print Photo settingsPaper sizes Handling PaperPaper types Loading plain paper Envelope sizesLoading paper Handling Paper Loading photo paper Handling Paper Loading envelopes Printing documents PrintingPrinting two-sided documents Automatic two-sided printingManual two-sided printing from a computer with Windows OS Manual two-sided printingAutomatic two-sided printing from a computer with MAC OS Manual two-sided printing from a computer with MAC OS Printing forms from the control panelFinding pictures on a memory card or USB-connected device Printing picturesViewing pictures on a memory card or USB-connected device Front USB port Printing from a memory card or USB-connected deviceImportant Use only one slot or port at a time Using default settings to print a pictureSettings Description Changing the settings and printing picturesPrint Size Printing tagged pictures Printing panoramic pictures Zooming and cropping pictures Transferring pictures to a computer with Windows OS Printing from a wireless deviceTransferring pictures to a computer Transferring pictures to a computer with MAC OS Printing from a Blackberry Device Mobile PrintingPrinting from an iPhone, iPad, or iPod Touch Device Printing from an Android OS Device Copying a document Using the default settings to copy a documentCopying Copy Document Setting Description Adjusting the settings and copying a documentCopy Document Setting Description Option Changing the number of copies of a document Enlarging or reducing a document Darkening or lightening a copy Copying a photo Using the default settings to copy a photoCopy Photo Option Setting Description Adjusting the settings and copying a photoSetting Description Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photo Darkening or lightening a copy of a photo Before you begin scanning ScanningMAC OS Setting OptionsDetect Pictures Are saved as separate files Scanning from the control panel Scanning to a computer Scan Settings DescriptionDestination File Scanning to a memory card or USB flash drive Scan Option Settings DescriptionScan Option Settings Description Scanning to email Scanning to network folder Scanning from the computer Scanning multiple pictures simultaneously Click Printer Scan Settings, then select the Picture tabSelect Applications Webscan Scanning from the Online Printer Management ToolMaintaining Your Printer General care and cleaningCleaning the scanner glass and document backing Maintaining Your Printer Replacing ink cartridges Remove the cap Kodak Hero 5.1 All-in-One Printer Replacing the printhead Kodak Hero 5.1 All-in-One Printer Maintaining Your Printer Kodak Hero 5.1 All-in-One Printer To update the software To update the printer firmwareUpdating the software and printer firmware Kodak Kodak AiO Printer ToolsTo update the software Monitoring and adjusting printer performanceTo update the firmware Click Check for Printer Firmware UpdatesChecking paper levels Resetting factory defaultsBasic troubleshooting TroubleshootingProblem Possible Solutions To select View Network Configuration, then press OKTroubleshooting Getting help on the Web For more troubleshooting informationWi-Fi status light Power status lightPower light What it means Status lightsSpecifications and features Product and Safety SpecificationsPhoto printing features Copy document featuresScanning features Copy photo featuresPaper input tray features Ink cartridgesWarranty Physical specificationsConnectivity Software supportComputer with Windows OS System requirementsComputer with MAC OS Paper types supportedPhotos Paper sizes supportedPlain paper Labels Index card stock Safety information Ink cartridge safety LCD screen safetyRegulatory compliance FCC statementEuropean compliance statement Canadian statementsGerman compliance statement Industry Canada IC Radiation Exposure StatementEnergy Star Qualified All-in-One Printer Warranty Information Declaration of Conformity
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