Kodak 5.1 manual Troubleshooting

Page 102

Troubleshooting

	Problem				Possible Solutions


	Print quality	•	For best results, use KODAK Paper or a paper with the COLORLOK Technology logo
		•
			on the package.
		•	Make sure the paper is loaded correctly. See Loading paper, page 38.
		•	Clean the printhead:
			–	Press Home.
			–	Press	to select Maintenance, then press OK.
			–	Press	to select Clean Printhead, then press OK.
		•	Calibrate the printer:
			–	Press Home.
			–	Press	to select Maintenance, then press OK.
			–	Press	to select Calibrate Printer, then press OK.
		For more information, go to www.kodak.com/go/hero5_1support, then type the
		problem in the search field.

	Ink cartridge errors	•	Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
		•
			refilled ink cartridges.
		•	Remove, then install the cartridges again. Make sure the cartridges click into place.

	Paper jam	•	Check for paper in the duplexer.
		•	Check for paper in the duplexer.
		•	Open the access door and gently remove any paper from inside the printer.
		•	Make sure the paper in the tray is free of tears or creases.
		•	Make sure you do not overload the paper input tray.
		For more information, go to www.kodak.com/go/hero5_1support, then type jam in the
		search field.

	Error codes/messages	•	Go to www.kodak.com/go/aiosupport, then type your error code or message.
	or other problems	•
	or other problems	If you need to contact Kodak (see www.kodak.com/go/contact), have the following
	you cannot resolve
	you cannot resolve	information available:
		information available:
		•	Kodak Service Number (located inside the printer when you open the access door)
		•	Printer model number (located on the control panel)
		•	Computer model, operating system, and version of Home Center Software
		•	Exact wording of any error message(s) and the error code.

97	www.kodak.com/go/aiosupport

Image 102

Contents Kodak Hero 5.1 All-in-One Printer Extended User GuideEastman Kodak Company Rochester, NY Table of contents Mobile Printing CopyingScanning Maintaining Your Printer Kodak Hero 5.1 All-in-One Printer Printer Overview ComponentsFeature Description Control panelHome Center Software Ordering supplies Configuring printer settings Connecting to a wireless network Networking Your PrinterBefore you connect Connecting to a non-WPS wireless router If the name of your network is Listed Not listedConnecting to a WPS wireless router With Push Button ConfigurationPressing a button Using the LCD keyboard Setting up an IP AddressViewing the network configuration Dynamic Dhcp Manual StaticSelect No, my printer is not listed, then click Next Printing the network configurationConnecting to another Kodak All-in-One Printer Select Yes, my printer is listed, then click NextChanging from USB to a wireless connection On a computer with MAC OS Select Apple System PreferencesIf your printer is connected to a computer with Windows OS If your printer is connected to a computer with MAC OS Online Printer Management Tool Accessing the Online Printer Management Tool Directly from Home Center Software v7.x or higherOn any printer-supported computer Using the Online Printer Management Tool Configuring printer settingsChanging the printer name Setting up Scan To Email Adding an outgoing email profileOnline Printer Management Tool Type the User ID and Password for your email account Setting up the email address book Select Scan To Email Address BookSetting options for scan to email Select Scan To Email Email OptionOnline Printer Management Tool Setting up Scan To Network Folder Before you create a network folder profileAdding a network folder profile Type Profile Name Folder PathSetting scan settings for scan to network folder Select Scan To Network Folder Scan SettingsAdding a Google Cloud Print Account Click Register Printer Click Claim Printer Now Editing a Google Cloud Print AccountAdding a Kodak Email Print Service Account Click Sign in with GoogleClick Send Test Email to Google Account Changing printer settings for copying and printing Changing Copy Document or Copy Photo settingsSelect Copy & Print Copy Document or Copy Photo Online Printer Management Tool Changing Print Photo settings Click Copy & Print Print PhotoHandling Paper Paper typesPaper sizes Envelope sizes Loading paperLoading plain paper Handling Paper Loading photo paper Handling Paper Loading envelopes Printing two-sided documents PrintingPrinting documents Automatic two-sided printingManual two-sided printing Automatic two-sided printing from a computer with MAC OSManual two-sided printing from a computer with Windows OS Printing forms from the control panel Manual two-sided printing from a computer with MAC OSPrinting pictures Viewing pictures on a memory card or USB-connected deviceFinding pictures on a memory card or USB-connected device Printing from a memory card or USB-connected device Front USB portUsing default settings to print a picture Important Use only one slot or port at a timeChanging the settings and printing pictures Settings DescriptionPrint Size Printing tagged pictures Printing panoramic pictures Zooming and cropping pictures Printing from a wireless device Transferring pictures to a computerTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OS Mobile Printing Printing from an iPhone, iPad, or iPod Touch DevicePrinting from a Blackberry Device Printing from an Android OS Device Using the default settings to copy a document CopyingCopying a document Adjusting the settings and copying a document Copy Document Setting DescriptionCopy Document Setting Description Option Changing the number of copies of a document Enlarging or reducing a document Darkening or lightening a copy Using the default settings to copy a photo Copying a photoAdjusting the settings and copying a photo Copy Photo Option Setting DescriptionSetting Description Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photo Darkening or lightening a copy of a photo Scanning Before you begin scanningSetting Options MAC OSDetect Pictures Are saved as separate files Scanning from the control panel Scan Settings Description Scanning to a computerDestination File Scan Option Settings Description Scanning to a memory card or USB flash driveScan Option Settings Description Scanning to email Scanning to network folder Scanning from the computer Click Printer Scan Settings, then select the Picture tab Scanning multiple pictures simultaneouslyScanning from the Online Printer Management Tool Select Applications WebscanGeneral care and cleaning Maintaining Your PrinterCleaning the scanner glass and document backing Maintaining Your Printer Replacing ink cartridges Remove the cap Kodak Hero 5.1 All-in-One Printer Replacing the printhead Kodak Hero 5.1 All-in-One Printer Maintaining Your Printer Kodak Hero 5.1 All-in-One Printer Updating the software and printer firmware To update the printer firmwareTo update the software Kodak Kodak AiO Printer ToolsTo update the firmware Monitoring and adjusting printer performanceTo update the software Click Check for Printer Firmware UpdatesResetting factory defaults Checking paper levelsProblem Possible Solutions TroubleshootingBasic troubleshooting To select View Network Configuration, then press OKTroubleshooting For more troubleshooting information Getting help on the WebPower light What it means Power status lightWi-Fi status light Status lightsPhoto printing features Product and Safety SpecificationsSpecifications and features Copy document featuresPaper input tray features Copy photo featuresScanning features Ink cartridgesConnectivity Physical specificationsWarranty Software supportComputer with MAC OS System requirementsComputer with Windows OS Paper types supportedPaper sizes supported Plain paper Labels Index card stockPhotos Safety information Regulatory compliance LCD screen safetyInk cartridge safety FCC statementGerman compliance statement Canadian statementsEuropean compliance statement Industry Canada IC Radiation Exposure StatementEnergy Star Qualified All-in-One Printer Warranty Information Declaration of Conformity