Kyocera FS-C8100DN manual General Guidelines, Tips, Symptom Check Items Corrective Action

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Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.

Symptom

Check Items

Corrective Action

Print quality is not good.

Refer to Print Quality Problems on page 4-3.

 

 

Paper is jammed.

Refer to Clearing Paper Jams on page 4-11.

 

 

 

Nothing lights on the operation panel

Check that the power cord is properly

Turn off the printer’s power, plug in the

even when power is turned on and the

plugged into the power outlet.

power cord securely, and try turning on

fan makes no noise.

 

the printer’s power again.

 

 

 

 

Check that the power switch is in the

Set the power switch to the On

 

On () position.

position.

 

 

 

The printer prints a status page, but

Check the printer cable or the interface

Connect both ends of the printer cable

does not print jobs from the computer.

cable.

securely. Try replacing the printer cable

 

 

or the interface cable.

Check program files and application software.

Try printing another file or using another print command. If the problem occurs only with a specific file or application, check the printer driver settings for that application.

Tips

Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:

•Turn the printer power off and wait for several seconds. Then, turn on the printer.

•Reboot the computer which sends the print jobs to the printer.

•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.

•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.

•If the printer prints strange characters or locks when the computer is turned on, particularly when the printer is connected to a computer using Windows 98 via the parallel port, rename device driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\System folder. For technical details, visit Microsoft web site for the device driver.

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Contents Operation Guide Page Contents Page Legal and Safety Information USB IBM Program License AgreementTypeface Trademark Acknowledgement Monotype Imaging License AgreementCompliance and Conformity FCC Statement for users in the United StatesLaser Notice Precautions for UseLaser Safety Radio Frequency TransmitterViii Declaration of Conformity for U.S.A Cdrh RegulationsOzone Concentration CE Marking DirectiveDeclaration of Conformity Australia Canadian Department of Communications Compliance StatementEnergy Star Program EN ISODisclaimer Group for Energy Efficient Appliances GeeaSymbols XiiInstallation Precautions Power Supply/Grounding the Machine Other PrecautionsPrecautions for Use Xvi Xvii About the Operation Guide Typeface Convention Description Example Italic TypefaceBracket Bold Text Bold TypefacePage Machine Parts Components at the Front of the Printer Components at the Left of the PrinterComponents at the Right of the Printer 11 12 13 14 15 16 20 19Internal Components Printing Operation Loading Printer Driver Printing from Application Software Printing Operation Maintenance General Information Loading Paper Loading Paper into the CassetteMaintenance Loading Paper into the MP Multi-Purpose Tray YES Loading paper into the optional paper feeder PF-750Set paper into the paper cassette Starter Toner Containers Toner Container ReplacementFrequency of toner container replacement Toner KitsReplacing the Toner Container Set the new toner container into the printer Be sure to insert the upper part of the container until Maintenance Cleaning the Printer Close the duplex unit A1 and the left cover Troubleshooting General Guidelines Symptom Check Items Corrective ActionTips Clean the separator Print Quality ProblemsWhite vertical streaks Clean the laser scanner unit Gray background Refresh drum Clean the developing unitPerform color calibration Troubleshooting Error Messages Message Corrective ActionClose mailbox cover Cancel A4/PLAINY,K RAM Disk Errors Storage Error Codes Hard Disk ErrorsMemory Card Errors Code MeaningPaper jam message Description Reference Location Clearing Paper JamsPossible Paper Jam Locations Paper is jammed in the feed unitGeneral considerations for clearing jams Utilizing Online Help MessagesPaper Cassette Paper Cassette Paper Cassette 3 or 4 option MP Tray Open the duplex unit A1 Troubleshooting Left Cover Troubleshooting Left Cover Top Cover Specifications Specifications Page Page Page Rev .1 2007.2 302HP56011
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