Troubleshooting
Clearing Paper Jams
If the paper jams in the paper transport system, or no paper sheets were fed at all, the Paper jam message appears and the location of the paper jam (the component where the paper jam has occurred) is also indicated. The printer automatically goes
Possible Paper Jam Locations
The figure below explains the printer’s paper paths including the options. The locations where paper jams might occur are also shown here, with each location explained in the table below. Paper jams can occur in more than one component on the paper paths.
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Booklet Folder |
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Paper jam message | Paper jam | Description |
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| A | Paper is jammed at the upper cassette or | |||||||
Paper jam | |||||||||||
| inside the printer. |
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Cassette 1 |
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| B | Paper is jammed at the lower cassette or | |||||||
Paper jam | |||||||||||
| inside the printer. |
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Cassette 2 |
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| C | Paper is jammed at an optional paper | |||||||
Paper jam | |||||||||||
| feeder cassette. |
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Cassette 3 |
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| D | Paper is jammed at an optional paper | |||||||
Paper jam | |||||||||||
| feeder cassette. |
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Cassette 4 |
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| E | Paper is jammed at the MP tray. |
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Paper jam |
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MP Tray |
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Paper jam Feed Unit
F | Paper is jammed in the feed unit. |
Paper jam Left Cover 1
G | Paper is jammed in the left cover section. |