Troubleshooting
Paper jam message | Paper jam | Description | Reference | |
| location |
| page | |
| H | Paper is jammed in a left cover section. | ||
Paper jam | ||||
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Left Cover 2 |
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Paper jam Left Cover 3
I | Paper is jammed in the left cover section |
| of an option unit. |
Paper jam Top Cover
J | Paper is jammed in a top cover section. |
Paper jam Finisher
K | Paper is jammed in the paper stacker of | |
| the optional document finisher. | |
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| Operation |
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| Guide |
| L | Paper is jammed in the booklet folder. | ||
Paper jam | ||||
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| Operation | ||
Folding Unit |
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| Guide | |
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| M | Paper is jammed at the mailbox. | ||
Paper jam | ||||
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| Operation | ||
Mailbox |
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| Guide | |
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General considerations for clearing jams
Bear in mind the following considerations when attempting jam removal:
CAUTION: When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery.
•If paper jams occur frequently, try using a different type of paper, replace the paper with paper from another ream, flip the paper stack over, or rotate the paper stack 180 degrees. The printer may have problems if paper jams recur after the paper was replaced.
•Whether or not the jammed pages are reproduced normally after printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to provide simple instructions for clearing jams. Press ( ) when the paper jam message has appeared. Then a help message will appear to facilitate jam clearing in the location.