Troubleshooting
SYMPTOMS | POSSIBLE PROBLEM | SOLUTION |
|
|
|
| NOTE |
|
|
|
|
|
| |||||
|
|
|
|
|
|
|
| |||||||||||
No Sound | No power to unit. | Make sure all connecting plugs | Provided |
| power | has | been | |||||||||||
From |
|
|
|
|
| between | the | IntelliBase | and | verified, it is possible to test | ||||||||
Speakers |
|
|
|
|
| computer are | fully | seated. | the unit |
| by | disconnecting | ||||||
|
|
|
|
|
| Make sure the wall power outlet | the audio cable that is | |||||||||||
|
|
|
|
|
| or power strip has power. | connected | to | the | computer | ||||||||
|
|
|
|
|
| Make sure the power switches | and reconnecting it to an | |||||||||||
|
|
|
|
|
| on the power strip and | alternate | audio | source such | |||||||||
|
|
|
|
|
| IntelliBase are turned on. |
| as a portable CD player. | ||||||||||
|
|
|
|
|
|
|
|
|
|
|
| |||||||
| Volume | level | on | Check | volume | level | of | Check | with | an | alternate | |||||||
| sound card or other | sound card, | audio | source | audio source | as | mentioned | |||||||||||
| audio source |
| may | and Windows | mixer | and | above. |
|
|
|
|
|
| |||||
| be too low. |
|
|
| raise as necessary. |
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
| |||||||||
| IntelliBase is muted. | Make sure the mute button |
|
|
|
|
|
|
| |||||||||
|
|
|
|
|
| is off and the indicator for |
|
|
|
|
|
|
| |||||
|
|
|
|
|
| mute doesn’t glow. |
|
|
|
|
|
|
|
|
| |||
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||
| Volume is too low. | Make | sure | the | volume |
|
|
|
|
|
|
| ||||||
|
|
|
|
|
| control is not at zero. |
|
|
|
|
|
|
|
| ||||
Distortion | Speaker | is | being | Make sure the IntelliBase is | Depending on | your | sound | |||||||||||
(i.e. static, | overdriven | by | an | connected to | card, you may also turn off | |||||||||||||
crackling, | amplified |
| audio | (unamplified) | of | sound | card | amplifier | on |
| sound | card | ||||||
hissing) | source. |
|
|
|
| and not | (check | your |
| sound | card | |||||||
|
|
|
|
|
| (amplified). |
|
|
|
| manual). |
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
| Volume level | on | sound | Check | volume | level | of |
|
|
|
|
|
|
| ||||
| card or | other | audio | sound card or audio source |
|
|
|
|
|
|
| |||||||
| source may be too high | and lower as necessary. |
|
|
|
|
|
|
| |||||||||
| and causing speaker to |
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
| be overdriven. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| ||||||||||
| Sound card or specific | Check | speakers |
| with | For this | check, | disconnect | ||||||||||
| sound file/track | may | another audio source (CD- | speakers | from | sound | card | |||||||||||
| be root of problem. | ROM player) to see if sound | and plug | into | headphone | |||||||||||||
|
|
|
|
|
| card or | specific file/track | jack on front of | ||||||||||
|
|
|
|
|
| may be the problem. |
| player or alternate | ||||||||||
|
|
|
|
|
|
|
|
|
|
|
| audio source. |
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
Sound | Audio cable | is | not | Make | sure | the | audio |
|
|
|
|
|
|
| ||||
from only | properly connected. | connector is properly inserted |
|
|
|
|
|
|
| |||||||||
one |
|
|
|
|
| in the audio jack on the rear |
|
|
|
|
|
|
| |||||
speaker |
|
|
|
|
| side. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
NOTE: If the IntelliBase must be returned for repair, the unit must be disconnected from the monitor and packed in its original packaging.
14