4413-XXX 
Symptom  | Action  | 
  | 
  | 
Document scan sensor does not  | Check control panel cable connector  | 
detect document  | CN5 on the system board. If okay, go  | 
  | to the “Scanner motor with gear | 
  | assembly service check” on | 
  | page   | 
  | working correctly, replace the control  | 
  | panel assembly. Go to the “Control  | 
  | panel assembly removal” on  | 
  | page   | 
  | 
  | 
Printer communication problem | 
  | 
  | 
  | 
Symptom  | Action  | 
  | 
  | 
Not able to print Self Test Page  | Check the USB cable and system  | 
  | board cable connections. If okay,  | 
  | replace system board. Go to the  | 
  | “System board removal” on | 
  | page   | 
  | 
  | 
Phone handset/cradle problem | 
  | 
  | 
  | 
Symptom  | Action  | 
  | 
  | 
No dial tone  | Check all phone connections. Be  | 
  | sure the main phone connection is  | 
Handset does not work  | connected to the printer.Check pins  | 
  | 5 and 6 for approximately 3 volts on  | 
  | connector CN11 located on the  | 
  | system board. If voltage is not  | 
  | correct, replace the system board.  | 
  | Go to the “System board removal” | 
  | on page   | 
  | replace the handset and cradle. Go  | 
  | to “Handset and cradle removal” | 
  | on page   | 
  | 
  |