Power problems
Symptom  | Action  | |
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No power in machine, motors do  | Go to the “Power service check” | |
not operate  | on page   | |
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Print quality problems | 
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Symptom  | Action  | |
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• Voids in characters  | Go to the “Print quality service | |
•  | Light print  | check” on page  | 
•  | Prints off the page  | 
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•  | Fuzzy print  | 
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• Carrier moves but no print  | 
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•  | Printhead dries prematurely  | 
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•  | Colors print incorrectly  | 
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•  | Vertical alignment off  | 
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• Ink smearing  | Go to the “Paper feed service | |
•  | Vertical streaks on paper  | check” on page  | 
•  | Print lines crowded  | 
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Service checks
Carrier transport service check
  | FRU | Action  | 
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1  | System Board  | Check the carrier transport motor connector CN3.  | 
  | Carrier Transport  | If connected, check for approximately 30 volts on  | 
  | pins 1 and 3 or at the wire connections located on  | |
  | Motor  | the rear of the carrier transport motor. If voltage is  | 
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  | incorrect, replace the system board. If voltage is  | 
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  | correct, check the motor for shorts. If a short is  | 
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  | found, replace the motor. Go to “Carrier transport  | 
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  | motor removal” on page  | 
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