Lexmark 35ST101, MS310 Reinstall missing or unresponsive cartridge 31.xy, Region number Region y

Page 116

Troubleshooting

116

If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values.

Printer and toner cartridge regions

	Region number (x)	Region (y)

	0	Global

	1	United States, Canada

	2	European Economic Area (EEA), Switzerland

	3	Asia Pacific, Australia, New Zealand

	4	Latin America

	5	Africa, Middle East, rest of Europe

	9	Invalid

Notes:

•The x and y values represent .xy in the code that appears on the Embedded Web Server.

•The x and y values must match for printing to continue.

Reinstall missing or unresponsive cartridge [31.xy]

‑ On

‑ On

Image 116

Contents Users Guide MayContents Understanding the printer menus Saving money and the environmentSecuring the printer Maintaining the printerIndex 198 Troubleshooting 110185 Safety information Safety informationSafety information Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Front door Using the printer control panel Light or button Color DescriptionLight sequence Message Understanding the printer control panel light sequencesBlinking Blinking slowly Learning about the printer Primary light sequence Supplemental light sequence Message Using the Embedded Web Server Using the Local Printer Settings UtilityClick or Start WindowsWindows 7 or earlier Additional printer setup Installing hardware optionsInstalling optional trays Additional printer setupAttaching cables Use Setting up the printer softwareInstalling the printer software Installing the Local Printer Settings Utility WindowsWindows 7 or earlier MacintoshFor Macintosh users Updating available options in the printer driverFor Windows users Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows usersFor Macintosh users Click +Preparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Using the Wireless Setup Assistant Macintosh only Installing the Wireless Setup AssistantPrinting a menu settings and network setup Setting the paper size and type Configuring Universal paper settingsUsing the Embedded Web Server Using the printer settings on the computerPull out the tray completely Using the standard bin and paper stopLoading trays Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Assigning a custom paper type Configuring a custom paper typeUsing the printer settings on the computer Using the printer settings on the computer Paper guidelines Paper characteristicsPaper and specialty media guide Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Unacceptable paper examples Using specialty mediaTips on using card stock Tips on using envelopes Tips on using labelsStoring paper Tips on using letterheadTips on using transparencies Supported paper sizes, types, and weights Supported paper sizesSupported paper types and weights Paper and specialty media guide Adjusting toner darkness PrintingPrinting documents Printing a documentAdjust the toner darkness setting Click Submit Printing from a mobile device Canceling a print jobCanceling a print job from the computer For Macintosh users Default Source menu Understanding the printer m enusMenus list Paper menuTray x Type Paper Size/Type menuTray x Size MP Feeder Size MP Feeder TypeManual Paper Size Manual Paper TypeManual Envelope Size Manual Envelope TypeConfigure MP menu Paper Texture menuPaper Weight menu Transparency Weight Recycled WeightLabels Weight Bond WeightPaper Loading menu Standard USB menu Network/Ports menuCustom Types menu PS SmartSwitch USB BufferSettings menu General Settings menuDisplay Language Eco-ModeConnection Hibernate TimeoutsClick Settings General Settings Hibernate Timeout on Error Recovery Print RecoveryCustom Home Message Press Sleep ButtonPress and Hold Sleep Button Print Settings Setup menuPrinter Language Print AreaFinishing menu Quality menu PostScript menu PCL Emul menuTray Renumber Security menu Set Date and Time menuUsing recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesSaving energy Using Sleep and Hibernate modesAdjusting Sleep mode Using the printer settings on the computer Windows only Setting Hibernate TimeoutUsing Schedule Power Modes Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Using the security lock feature Securing the printerStatement of Volatility Securing the printerErasing volatile memory Erasing non‑volatile memoryFinding printer security information Lexmark security WebCleaning the printer Cleaning the printerMaintaining the printer Checking the status of parts and suppliesUsing genuine Lexmark parts and supplies Using the printer control panelEstimated number of remaining pages Ordering suppliesReturn Program cartridge For the United States and CanadaFor Latin America includes Puerto Rico and Mexico WorldwideStoring supplies Ordering an imaging unitPart name Lexmark Return Program Regular 500Z 500ZAReplacing supplies Replacing the toner cartridgeReplacing the imaging unit Maintaining the printer Close the front doorPage Moving the printer Before moving the printerShipping the printer When shipping the printer, use the original packagingMoving the printer to another location Finding advanced networking and administrator information Managing the printerViewing reports Managing the printerCopying printer settings to other printers Notification DescriptionClearing jams Avoiding jamsLoad paper properly Clearing jamsUse recommended paper Accessing jam areasOpen the doors and pull out the trays to access jam areas Access area Description ‑page jam, open front door y.xx‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 ‑page jam, remove tray 1 to clear duplex y.xx Supplemental light sequencesClearing jams 103 Light sequenceClearing jams 104 Page ‑page jam, remove tray x y.xx Clearing jams 106Clearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Troubleshooting Troubleshooting 110Understanding the printer messages Toner cartridge messagesTroubleshooting 111 Cartridge lowCartridge nearly low 88.xy ‑ Slowly blinkingNon-Lexmark cartridge, see User’s Guide 33.xy Troubleshooting 112Cartridge very low 88.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Troubleshooting 115 Replace cartridge, printer region mismatch 42.xyRegion number Region y Reinstall missing or unresponsive cartridge 31.xyPrinter and toner cartridge regions ‑ On Troubleshooting 118 Replace unsupported cartridge 32.xyTroubleshooting 119 Imaging unit messagesImaging unit low 84.xy Imaging unit nearly low 84.xyNon-Lexmark imaging unit, see User’s Guide 33.xy Troubleshooting 120 ‑ Slowly blinking ‑ BlinkingImaging unit very low 84.xy Replace imaging unit, 0 estimated pages remain 84.xy Reinstall missing or unresponsive imaging unit 31.xy Troubleshooting 122Replace unsupported imaging unit 32.xy Incorrect paper size, open paper source Troubleshooting 124Paper loading messages Troubleshooting 125 Load paper source with custom type name orientationTroubleshooting 126 Load paper source with custom type string orientationTroubleshooting 127 Load paper source with paper size orientationTroubleshooting 128 Load paper source with paper type paper size orientationTroubleshooting 129 Load Manual Feeder with custom type name orientationTroubleshooting 130 Load Manual Feeder with custom type string orientationTroubleshooting 131 Load Manual Feeder with paper size orientationTroubleshooting 132 Load Manual Feeder with paper type paper size orientationPrinter communication error messages Network x software errorTroubleshooting 133 Remove paper from standard output binTroubleshooting 134 Standard parallel port disabled Troubleshooting 135Standard network software error Troubleshooting 136‑ On Rear USB port disabled Troubleshooting 138Insufficient memory to collate job Insufficient memory error messagesTroubleshooting 139 ‑ On Insufficient memory to support Resource Save feature Troubleshooting 141Memory full Close front door Troubleshooting 143Miscellaneous messages Troubleshooting 144 Complex page, some data may not have printedPpds font error ‑ Blinking Troubleshooting 147 Printer had to restart. Last job may be incompleteService error Troubleshooting 148Troubleshooting 149 Too many trays attachedSolving printer problems Basic printer problemsTroubleshooting 150 Printer is not respondingTroubleshooting 151 Option problems Troubleshooting 152Action Yes Step Problem is solved Go to step Cannot detect internal optionStep Problem is solved. Go to step Tray problemsTroubleshooting 153 Paper feed problems Troubleshooting 154Action Yes Step Go to step Problem is solved Paper frequently jamsSolving print problems Printing problemsTroubleshooting 155 Jammed pages are not reprintedTroubleshooting 156 Troubleshooting 157 General Settings Print RecoveryPrinting slows down Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Troubleshooting 158General Settings Eco ‑Mode Tray linking does not work Troubleshooting 159Incorrect characters print Troubleshooting 160 Settings Paper MenuSettings Print Settings Finishing Menu Large jobs do not collatePrint quality problems Troubleshooting 161Unexpected page breaks occur Printer is printing blank pagesTroubleshooting 162 Clipped pages or imagesTroubleshooting 163 Paper MenuGray background on prints Troubleshooting 164Shadow images appear on prints Troubleshooting 165 Incorrect margins on printsTroubleshooting 166 Paper curlTroubleshooting 167 Print irregularitiesTroubleshooting 168 Troubleshooting 169 Settings Paper Menu Paper TexturePrint is too dark Troubleshooting 170Repeating defects appear on prints Troubleshooting 171 Troubleshooting 172 Troubleshooting 173 Print is too lightTroubleshooting 174 Troubleshooting 175 Skewed printTransparency print quality is poor Troubleshooting 176Printer is printing solid black pages Troubleshooting 177 Streaked horizontal lines appear on printsTroubleshooting 178 Streaked vertical lines appear on printsTroubleshooting 179 Horizontal voids appear on printsTroubleshooting 180 Vertical voids appear on printsTroubleshooting 181 Toner specks appear on printsUneven print density Troubleshooting 182Toner rubs off Troubleshooting 183 Embedded Web Server does not openTroubleshooting 184 Contacting customer supportTech Library MailProduct information Edition notice185 MayTrademarks Modular component notice186 This product may contain the following modular componentsLicensing notices Noise emission levelsProduct disposal Static sensitivity noticeTemperature information Laser noticeLaser advisory label 188Power consumption Product power consumptionMode Description Power consumption Watts 189Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for wireless products European Community EC directives conformityExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 192193 ΤΗΣ Οδηγιασ 1999/5/ΕΚ194 Limited warrantyLexmark International, Inc., Lexington, KY 195 Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights 196197 Symbols IndexNumerics Index 198Page Page

Related manuals

Manual 20 pages 16.95 Kb