Lexmark 220, 35ST101, MS310DN manual Limited warranty service, Extent of limited warranty, 195

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Notices

195

If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.

Limited warranty service

The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item.

To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item.

The replacement item assumes the remaining warranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances.

As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.

Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark).

For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web.

Remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may not be available or only be available for a fee.

Extent of limited warranty

Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.

Warranty service does not include repair of failures caused by:

—Modification or unauthorized attachments

—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance

—Unsuitable physical or operating environment

—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer

—Operation of a product beyond the limit of its duty cycle

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Contents May Users GuideContents Maintaining the printer Understanding the printer menusSaving money and the environment Securing the printerTroubleshooting 110 185Index 198 Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Front door Light or button Color Description Using the printer control panelUnderstanding the printer control panel light sequences Blinking Blinking slowlyLight sequence Message Learning about the printer Primary light sequence Supplemental light sequence Message Using the Local Printer Settings Utility Using the Embedded Web ServerWindows Windows 7 or earlierClick or Start Additional printer setup Additional printer setupInstalling hardware options Installing optional traysAttaching cables Setting up the printer software Installing the printer softwareUse Macintosh Installing the Local Printer Settings UtilityWindows Windows 7 or earlierUpdating available options in the printer driver For Windows usersFor Macintosh users For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingClick + For Macintosh usersPreparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Installing the Wireless Setup Assistant Using the Wireless Setup Assistant Macintosh onlyPrinting a menu settings and network setup Using the printer settings on the computer Setting the paper size and typeConfiguring Universal paper settings Using the Embedded Web ServerUsing the standard bin and paper stop Loading traysPull out the tray completely Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Using the Embedded Web Server Linking and unlinking traysLinking and unlinking trays Configuring a custom paper type Using the printer settings on the computerAssigning a custom paper type Using the printer settings on the computer Paper characteristics Paper and specialty media guidePaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Using specialty media Tips on using card stockUnacceptable paper examples Tips on using labels Tips on using envelopesTips on using letterhead Tips on using transparenciesStoring paper Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing a document Adjusting toner darknessPrinting Printing documentsPrinting from a mobile device Canceling a print job Canceling a print job from the computerAdjust the toner darkness setting Click Submit For Macintosh users Paper menu Default Source menuUnderstanding the printer m enus Menus listPaper Size/Type menu Tray x SizeTray x Type MP Feeder Type MP Feeder SizeManual Envelope Type Manual Paper SizeManual Paper Type Manual Envelope SizePaper Texture menu Configure MP menuPaper Weight menu Bond Weight Transparency WeightRecycled Weight Labels WeightPaper Loading menu Network/Ports menu Custom Types menuStandard USB menu USB Buffer PS SmartSwitchEco-Mode Settings menuGeneral Settings menu Display LanguageTimeouts Click Settings General Settings Hibernate Timeout onConnection Hibernate Print Recovery Error RecoveryPress Sleep Button Press and Hold Sleep ButtonCustom Home Message Print Area Print SettingsSetup menu Printer LanguageFinishing menu Quality menu PCL Emul menu PostScript menuTray Renumber Set Date and Time menu Security menuConserving supplies Using recycled paperSaving money and the environment Saving paper and tonerUsing Sleep and Hibernate modes Adjusting Sleep modeSaving energy Setting Hibernate Timeout Using Schedule Power ModesUsing the printer settings on the computer Windows only Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Securing the printer Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Erasing volatile memoryLexmark security Web Finding printer security informationChecking the status of parts and supplies Cleaning the printerCleaning the printer Maintaining the printerOrdering supplies Using genuine Lexmark parts and suppliesUsing the printer control panel Estimated number of remaining pagesWorldwide Return Program cartridgeFor the United States and Canada For Latin America includes Puerto Rico and MexicoLexmark Return Program Regular 500Z 500ZA Storing suppliesOrdering an imaging unit Part nameReplacing the toner cartridge Replacing suppliesMaintaining the printer Close the front door Replacing the imaging unitPage Before moving the printer Moving the printerWhen shipping the printer, use the original packaging Moving the printer to another locationShipping the printer Managing the printer Finding advanced networking and administrator informationManaging the printer Viewing reportsNotification Description Copying printer settings to other printersClearing jams Clearing jamsAvoiding jams Load paper properlyAccessing jam areas Open the doors and pull out the trays to access jam areasUse recommended paper ‑page jam, open front door y.xx Access area Description‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 Light sequence ‑page jam, remove tray 1 to clear duplex y.xxSupplemental light sequences Clearing jams 103Clearing jams 104 Page Clearing jams 106 ‑page jam, remove tray x y.xxClearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Toner cartridge messages TroubleshootingTroubleshooting 110 Understanding the printer messages‑ Slowly blinking Troubleshooting 111Cartridge low Cartridge nearly low 88.xyTroubleshooting 112 Cartridge very low 88.xyNon-Lexmark cartridge, see User’s Guide 33.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Replace cartridge, printer region mismatch 42.xy Troubleshooting 115Reinstall missing or unresponsive cartridge 31.xy Printer and toner cartridge regionsRegion number Region y ‑ On Replace unsupported cartridge 32.xy Troubleshooting 118Imaging unit nearly low 84.xy Troubleshooting 119Imaging unit messages Imaging unit low 84.xyTroubleshooting 120 ‑ Slowly blinking ‑ Blinking Imaging unit very low 84.xyNon-Lexmark imaging unit, see User’s Guide 33.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 122 Reinstall missing or unresponsive imaging unit 31.xyReplace unsupported imaging unit 32.xy Troubleshooting 124 Paper loading messagesIncorrect paper size, open paper source Load paper source with custom type name orientation Troubleshooting 125Load paper source with custom type string orientation Troubleshooting 126Load paper source with paper size orientation Troubleshooting 127Load paper source with paper type paper size orientation Troubleshooting 128Load Manual Feeder with custom type name orientation Troubleshooting 129Load Manual Feeder with custom type string orientation Troubleshooting 130Load Manual Feeder with paper size orientation Troubleshooting 131Load Manual Feeder with paper type paper size orientation Troubleshooting 132Remove paper from standard output bin Printer communication error messagesNetwork x software error Troubleshooting 133Troubleshooting 134 Troubleshooting 135 Standard parallel port disabledTroubleshooting 136 Standard network software error‑ On Troubleshooting 138 Rear USB port disabledInsufficient memory error messages Troubleshooting 139Insufficient memory to collate job ‑ On Troubleshooting 141 Insufficient memory to support Resource Save featureMemory full Troubleshooting 143 Miscellaneous messagesClose front door Complex page, some data may not have printed Troubleshooting 144Ppds font error ‑ Blinking Printer had to restart. Last job may be incomplete Troubleshooting 147Troubleshooting 148 Service errorToo many trays attached Troubleshooting 149Printer is not responding Solving printer problemsBasic printer problems Troubleshooting 150Troubleshooting 151 Cannot detect internal option Option problemsTroubleshooting 152 Action Yes Step Problem is solved Go to stepTray problems Troubleshooting 153Step Problem is solved. Go to step Paper frequently jams Paper feed problemsTroubleshooting 154 Action Yes Step Go to step Problem is solvedJammed pages are not reprinted Solving print problemsPrinting problems Troubleshooting 155Troubleshooting 156 Print job takes longer than expected Troubleshooting 157General Settings Print Recovery Printing slows downTroubleshooting 158 General Settings Eco ‑ModeJob prints from the wrong tray or on the wrong paper Troubleshooting 159 Incorrect characters printTray linking does not work Large jobs do not collate Troubleshooting 160Settings Paper Menu Settings Print Settings Finishing MenuPrinter is printing blank pages Print quality problemsTroubleshooting 161 Unexpected page breaks occurClipped pages or images Troubleshooting 162Paper Menu Troubleshooting 163Troubleshooting 164 Shadow images appear on printsGray background on prints Incorrect margins on prints Troubleshooting 165Paper curl Troubleshooting 166Print irregularities Troubleshooting 167Troubleshooting 168 Settings Paper Menu Paper Texture Troubleshooting 169Troubleshooting 170 Repeating defects appear on printsPrint is too dark Troubleshooting 171 Troubleshooting 172 Print is too light Troubleshooting 173Troubleshooting 174 Skewed print Troubleshooting 175Troubleshooting 176 Printer is printing solid black pagesTransparency print quality is poor Streaked horizontal lines appear on prints Troubleshooting 177Streaked vertical lines appear on prints Troubleshooting 178Horizontal voids appear on prints Troubleshooting 179Vertical voids appear on prints Troubleshooting 180Toner specks appear on prints Troubleshooting 181Troubleshooting 182 Toner rubs offUneven print density Embedded Web Server does not open Troubleshooting 183Mail Troubleshooting 184Contacting customer support Tech LibraryMay Product informationEdition notice 185This product may contain the following modular components TrademarksModular component notice 186Static sensitivity notice Licensing noticesNoise emission levels Product disposal188 Temperature informationLaser notice Laser advisory label189 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementIndustry Canada Canada Regulatory notices for wireless productsEuropean Community EC directives conformity Exposure to radio frequency radiation 192 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 193Limited warranty Lexmark International, Inc., Lexington, KY194 Limited warranty service Extent of limited warranty195 196 Patent acknowledgmentLimitation of liability Additional rights197 Index 198 SymbolsIndex NumericsPage Page
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