Lexmark MS310DN, 35ST101 Load paper source with custom type name orientation, Troubleshooting 125

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Troubleshooting

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If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following:

Load the correct size of paper.

From the printer control panel, press to clear the light sequence and print using a different tray.

Check the length and width guides and make sure the paper is loaded properly in the tray.

Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.

Make sure the correct paper size and type are specified in the Paper menu on the printer control panel:

If the printer is on a network, then access the Embedded Web Server.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

Print a network setup page or menu settings page, and then locate IP address in TCP/IP section.

If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Paper Menu.

If the printer is connected to a computer by a USB or parallel cable, then access the Paper menu through the Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.

Note: Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.

Load [paper source] with [custom type name] [orientation]

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Contents May Users GuideContents Saving money and the environment Understanding the printer menusSecuring the printer Maintaining the printerIndex 198 Troubleshooting 110185 Safety information Safety informationSafety information Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Front door Light or button Color Description Using the printer control panelLight sequence Message Understanding the printer control panel light sequencesBlinking Blinking slowly Learning about the printer Primary light sequence Supplemental light sequence Message Using the Local Printer Settings Utility Using the Embedded Web ServerClick or Start WindowsWindows 7 or earlier Installing hardware options Additional printer setupInstalling optional trays Additional printer setupAttaching cables Use Setting up the printer softwareInstalling the printer software Windows Installing the Local Printer Settings UtilityWindows 7 or earlier MacintoshFor Macintosh users Updating available options in the printer driverFor Windows users Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows usersClick + For Macintosh usersPreparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Installing the Wireless Setup Assistant Using the Wireless Setup Assistant Macintosh onlyPrinting a menu settings and network setup Configuring Universal paper settings Setting the paper size and typeUsing the Embedded Web Server Using the printer settings on the computerPull out the tray completely Using the standard bin and paper stopLoading trays Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Assigning a custom paper type Configuring a custom paper typeUsing the printer settings on the computer Using the printer settings on the computer Paper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Unacceptable paper examples Using specialty mediaTips on using card stock Tips on using labels Tips on using envelopesStoring paper Tips on using letterheadTips on using transparencies Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing Adjusting toner darknessPrinting documents Printing a documentAdjust the toner darkness setting Click Submit Printing from a mobile device Canceling a print jobCanceling a print job from the computer For Macintosh users Understanding the printer m enus Default Source menuMenus list Paper menuTray x Type Paper Size/Type menuTray x Size MP Feeder Type MP Feeder SizeManual Paper Type Manual Paper SizeManual Envelope Size Manual Envelope TypePaper Texture menu Configure MP menuPaper Weight menu Recycled Weight Transparency WeightLabels Weight Bond WeightPaper Loading menu Standard USB menu Network/Ports menuCustom Types menu USB Buffer PS SmartSwitchGeneral Settings menu Settings menuDisplay Language Eco-ModeConnection Hibernate TimeoutsClick Settings General Settings Hibernate Timeout on Print Recovery Error RecoveryCustom Home Message Press Sleep ButtonPress and Hold Sleep Button Setup menu Print SettingsPrinter Language Print AreaFinishing menu Quality menu PCL Emul menu PostScript menuTray Renumber Set Date and Time menu Security menuSaving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Sleep and Hibernate modesAdjusting Sleep mode Using the printer settings on the computer Windows only Setting Hibernate TimeoutUsing Schedule Power Modes Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Securing the printer Using the security lock featureStatement of Volatility Securing the printerErasing non‑volatile memory Erasing volatile memoryLexmark security Web Finding printer security informationCleaning the printer Cleaning the printerMaintaining the printer Checking the status of parts and suppliesUsing the printer control panel Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering suppliesFor the United States and Canada Return Program cartridgeFor Latin America includes Puerto Rico and Mexico WorldwideOrdering an imaging unit Storing suppliesPart name Lexmark Return Program Regular 500Z 500ZAReplacing the toner cartridge Replacing suppliesMaintaining the printer Close the front door Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer When shipping the printer, use the original packagingMoving the printer to another location Managing the printer Finding advanced networking and administrator informationViewing reports Managing the printerNotification Description Copying printer settings to other printersAvoiding jams Clearing jamsLoad paper properly Clearing jamsUse recommended paper Accessing jam areasOpen the doors and pull out the trays to access jam areas ‑page jam, open front door y.xx Access area Description‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 Supplemental light sequences ‑page jam, remove tray 1 to clear duplex y.xxClearing jams 103 Light sequenceClearing jams 104 Page Clearing jams 106 ‑page jam, remove tray x y.xxClearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Troubleshooting 110 TroubleshootingUnderstanding the printer messages Toner cartridge messagesCartridge low Troubleshooting 111Cartridge nearly low 88.xy ‑ Slowly blinkingNon-Lexmark cartridge, see User’s Guide 33.xy Troubleshooting 112Cartridge very low 88.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Replace cartridge, printer region mismatch 42.xy Troubleshooting 115Region number Region y Reinstall missing or unresponsive cartridge 31.xyPrinter and toner cartridge regions ‑ On Replace unsupported cartridge 32.xy Troubleshooting 118Imaging unit messages Troubleshooting 119Imaging unit low 84.xy Imaging unit nearly low 84.xyNon-Lexmark imaging unit, see User’s Guide 33.xy Troubleshooting 120 ‑ Slowly blinking ‑ BlinkingImaging unit very low 84.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 122 Reinstall missing or unresponsive imaging unit 31.xyReplace unsupported imaging unit 32.xy Incorrect paper size, open paper source Troubleshooting 124Paper loading messages Load paper source with custom type name orientation Troubleshooting 125Load paper source with custom type string orientation Troubleshooting 126Load paper source with paper size orientation Troubleshooting 127Load paper source with paper type paper size orientation Troubleshooting 128Load Manual Feeder with custom type name orientation Troubleshooting 129Load Manual Feeder with custom type string orientation Troubleshooting 130Load Manual Feeder with paper size orientation Troubleshooting 131Load Manual Feeder with paper type paper size orientation Troubleshooting 132Network x software error Printer communication error messagesTroubleshooting 133 Remove paper from standard output binTroubleshooting 134 Troubleshooting 135 Standard parallel port disabledTroubleshooting 136 Standard network software error‑ On Troubleshooting 138 Rear USB port disabledInsufficient memory to collate job Insufficient memory error messagesTroubleshooting 139 ‑ On Troubleshooting 141 Insufficient memory to support Resource Save featureMemory full Close front door Troubleshooting 143Miscellaneous messages Complex page, some data may not have printed Troubleshooting 144Ppds font error ‑ Blinking Printer had to restart. Last job may be incomplete Troubleshooting 147Troubleshooting 148 Service errorToo many trays attached Troubleshooting 149Basic printer problems Solving printer problemsTroubleshooting 150 Printer is not respondingTroubleshooting 151 Troubleshooting 152 Option problemsAction Yes Step Problem is solved Go to step Cannot detect internal optionStep Problem is solved. Go to step Tray problemsTroubleshooting 153 Troubleshooting 154 Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jamsPrinting problems Solving print problemsTroubleshooting 155 Jammed pages are not reprintedTroubleshooting 156 General Settings Print Recovery Troubleshooting 157Printing slows down Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Troubleshooting 158General Settings Eco ‑Mode Tray linking does not work Troubleshooting 159Incorrect characters print Settings Paper Menu Troubleshooting 160Settings Print Settings Finishing Menu Large jobs do not collateTroubleshooting 161 Print quality problemsUnexpected page breaks occur Printer is printing blank pagesClipped pages or images Troubleshooting 162Paper Menu Troubleshooting 163Gray background on prints Troubleshooting 164Shadow images appear on prints Incorrect margins on prints Troubleshooting 165Paper curl Troubleshooting 166Print irregularities Troubleshooting 167Troubleshooting 168 Settings Paper Menu Paper Texture Troubleshooting 169Print is too dark Troubleshooting 170Repeating defects appear on prints Troubleshooting 171 Troubleshooting 172 Print is too light Troubleshooting 173Troubleshooting 174 Skewed print Troubleshooting 175Transparency print quality is poor Troubleshooting 176Printer is printing solid black pages Streaked horizontal lines appear on prints Troubleshooting 177Streaked vertical lines appear on prints Troubleshooting 178Horizontal voids appear on prints Troubleshooting 179Vertical voids appear on prints Troubleshooting 180Toner specks appear on prints Troubleshooting 181Uneven print density Troubleshooting 182Toner rubs off Embedded Web Server does not open Troubleshooting 183Contacting customer support Troubleshooting 184Tech Library MailEdition notice Product information185 MayModular component notice Trademarks186 This product may contain the following modular componentsNoise emission levels Licensing noticesProduct disposal Static sensitivity noticeLaser notice Temperature informationLaser advisory label 188Product power consumption Power consumptionMode Description Power consumption Watts 189Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada192 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 193194 Limited warrantyLexmark International, Inc., Lexington, KY 195 Limited warranty serviceExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 196197 Index SymbolsNumerics Index 198Page Page
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